General Manager

Grifols•Chattanooga, TN

14d•Onsite

About The Position

The General Manager acts as the general manager of a plasma collection center and has overall responsibility for its operation. Working under general occasional guidance and oversight from regional management, this role manages daily center operations, supervises operations and quality control, and ensures compliance with applicable policies and regulations. The position is accountable for center performance, staffing, personnel functions, training, quality, production, donor experience, and efficient use of resources. It also provides strategic direction and planning and works with divisional and corporate management on the annual budget.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically requires a minimum of 3 years of related clinical or general business experience.

Nice To Haves

Supervisory experience is preferred but not required.
Experience in a medical and/or cGMP-regulated environment is preferred.
Experience with plasma or whole blood is preferred.

Responsibilities

Meet quarterly goals, labor-efficiency and staffing targets, cost-per-liter targets, and quality key performance indicator goals.
Create an organizational environment and value system that support workforce morale and productivity.
Operate the center and manage employees and operations according to high standards of ethics and integrity.
Manage staff training and quality goals, implement operational changes, and maximize center efficiency.
Monitor and evaluate operations; develop action plans and supervise implementation of process improvements.
Manage headcount and staffing across production fluctuations, and provide regional management with timely projections for cyclical, seasonal, or situational spikes.
Direct personnel functions, including hiring, work assignment and direction, development and training, discipline, termination, and maintenance of personnel records.
Provide strategic direction and planning.
Through the Assistant Manager, oversee donor selection, plasma collection and shipment, and completion of records.
Ensure production employees receive adequate training and demonstrate tasks according to company standards.
Maintain adequate inventory of goods and supplies and oversee ordering as needed.
Ensure the facility is neat and clean and equipment is maintained in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop community representation and support public-relations and marketing campaigns to attract and retain donors.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, and cGMP.
Oversee donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Direct the management team, with Training and Quality staff, to ensure training and quality goals are met.
Build rapport with donors and support customer satisfaction and long-term donation.
Work with divisional and corporate management to prepare the annual budget and manage the facility to achieve production and quality targets within the agreed cost structure.