General Manager, New England

EMCOR Facilities Services, Inc.•Boston, MA

About The Position

The General Manager leads the overall performance, growth, and operations of a portfolio of client accounts across New England, including Connecticut, New Hampshire, and Massachusetts. The role directly leads multiple Account Managers and Account Directors and is accountable for consistent service delivery, client satisfaction, financial performance, safety, employee engagement, and contract compliance across the portfolio. Working in partnership with the Vice President, the General Manager develops and executes regional and account strategies, strengthens client relationships, establishes operating standards, and implements initiatives such as reliability-centered maintenance, purchasing leverage, supplier consolidation, workforce productivity, technology adoption, and the sharing of best practices. The position plans, directs, and coordinates portfolio operations while developing a high-performing leadership team to deliver sustainable results and support future growth. The role also leads portfolio business planning and governance, talent management, client relationships, financial and commercial performance, operational excellence, safety, and continuous improvement. It involves travel throughout the New England portfolio and to other locations as business needs require, generally up to 30% of the time.

Requirements

Bachelor’s degree from an accredited four-year college or university.
Seven to ten years of progressively responsible leadership experience in facilities management, integrated facilities management, operations and maintenance, or a related service environment.
Experience leading a portfolio of accounts and directly managing Account Managers, Account Directors, or comparable senior operational leaders.
Demonstrated experience managing multi-site and multi-account operations in commercial and/or industrial environments.
Ability to manage budgets, forecasts, profitability, cost savings, contract performance, and financial risk across multiple accounts.
Proven ability to lead through other leaders, build accountable teams, manage performance, develop talent, and influence across a matrixed organization.
Ability to analyze and interpret business, technical, and regulatory information; prepare clear reports and business correspondence; and present effectively to diverse stakeholders.
Strong proficiency with Microsoft Office applications and experience using work-management, financial, reporting, and business-intelligence systems.
Valid driver’s license.
Ability to travel throughout the New England portfolio and to other locations as business needs require, generally up to 30% of the time.
Ability to perform the stated physical demands, with reasonable accommodations available: frequent sitting, standing, walking, computer and telephone use, reaching, speaking, and hearing; occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds.
Ability to work in office, client, commercial, and industrial settings and encounter conditions typical of facilities operations.

Nice To Haves

MBA or other advanced degree.
Facility Management or Integrated Facilities Management experience.
Relevant facilities-management or technical certifications.

Responsibilities

Lead operating strategies and business plans for a portfolio of accounts, aligned with client priorities, company standards, and regional goals.
Establish portfolio governance, management routines, performance standards, and escalation protocols.
Review SLAs, KPIs, contractual commitments, and critical-service contingency plans; identify trends, risks, and corrective actions.
Develop multi-year operating and capital-planning priorities with account leadership and clients.
Supervise, coach, and develop Account Managers and Account Directors; establish expectations, performance objectives, and accountability standards.
Build leadership capability and succession depth through reviews, development planning, mentoring, and performance feedback.
Ensure appropriate staffing, organizational structure, workforce planning, and resource allocation across the portfolio.
Champion employee engagement, retention, inclusion, and human resources initiatives.
Serve as the senior operational contact for portfolio clients and maintain relationships with client executives, site leaders, and stakeholders.
Lead or participate in monthly and quarterly business reviews to assess results, resolve issues, align priorities, and communicate improvement plans.
Ensure high-quality service delivery across accounts and coordinate resources to address performance gaps, critical events, and changing client requirements.
Monitor customer satisfaction and implement actions to improve service quality, responsiveness, and client retention.
Own portfolio financial performance, including revenue, profitability, budgets, forecasts, cost controls, accounts receivable, accounts payable, and savings commitments.
Review financial reports and operating results and direct corrective actions to improve performance.
Oversee contract requirements, scope decisions, change management, spending thresholds, pricing considerations, and commercial risk with appropriate partners.
Support contract renewals, expansions, new business opportunities, and regional growth by developing operating solutions based on client needs.
Drive safety leadership, regulatory compliance, quality assurance, and adherence to company and client requirements.
Identify and deploy best practices, standardized processes, technology, reporting, and productivity improvements across accounts.
Sponsor continuous-improvement initiatives, including reliability maintenance, sourcing and supplier optimization, work-management improvements, and data-driven decision-making.
Assess operational and business risks, ensure timely escalation, and verify implementation of corrective and preventive actions.
Translate enterprise and regional priorities into clear account-level plans and balance the needs of clients, leaders, and locations.
Use budgets, forecasts, operating results, and performance trends to guide decisions and improve portfolio outcomes.
Lead workforce planning, selection, onboarding, goal setting, performance management, development, succession planning, recognition, and corrective action in accordance with company policy.
Manage team members and processes or projects, and remain accountable for the broader portfolio organization.
Travel throughout the New England portfolio and to other locations as business needs require, generally up to 30% of the time.