General Manager - The Wren

The Westin Riverfront Resort & Spa•Vail, CO

7h•$90,000 - $100,000•Onsite

About The Position

The Wren is a unique Vail property with 50 years of history, combining 42 timeshare residences with 19 whole-ownership Condominiums. We’re looking for a General Manager who sees the opportunity in leading a legacy resort—someone who can respect what has made the property successful for decades while helping shape its next chapter. It’s a highly visible leadership role with strong owner relationships, a dedicated team, and the backing of East West Hospitality. For the right person, it’s a chance to put their stamp on an established Vail property and lead it forward for the next generation of owners and guests!

Requirements

Legally authorized to work in the United States on an ongoing basis, without a specific end date.
5+ years of progressive hospitality, resort, HOA, or property management experience, including leadership responsibility.
Ability to build trust and communicate effectively with a wide range of stakeholders.
Approachable, hands-on, and genuinely invested in employees and relationships.
Ability to build credibility quickly.
Ability to stay calm when priorities compete.
Ability to approach challenges with sound judgment and a solutions-oriented mindset.
Forward-thinking, able to respect The Wren’s history while identifying opportunities to evolve the property, service experience, and physical asset.

Nice To Haves

Timeshare or fractional ownership experience is strongly preferred.
Experience working with Boards of Directors, homeowners, or ownership groups.
A bachelor’s degree or equivalent combination of education and relevant experience is preferred.
CMCA or another community association or hospitality certification is a plus.

Responsibilities

Lead the day-to-day operations of The Wren, ensuring a consistently high-quality experience for owners and guests.
Serve as the primary management liaison to the Association Board, providing operational guidance, financial reporting, communication, and execution of Board priorities.
Build strong owner relationships through proactive communication and responsive management of property initiatives, projects, and issues.
Lead, coach, and develop the property team while establishing clear expectations, accountability, service standards, and a positive workplace culture.
Oversee financial performance, including budgeting, forecasting, expense management, and responsible stewardship of Association resources; partner with the Board on capital planning and property improvements.
Oversee maintenance, housekeeping, front office, vendors, and property projects while ensuring safety, compliance, unit condition, preventative maintenance, and alignment with East West Hospitality standards.