GENERAL MANAGER

Quest Events LLC • Orlando, FL

16h • $90,000 - $105,000

About The Position

The General Manager provides leadership and support for the market through sound business management, adherence to company policies, accountability for assets, budgets, profitability and personnel, safe work practices, support of sales efforts, and a commitment to high-quality customer service. The role advocates for and promotes company goals and values, and develops strategic working relationships with existing clients. The ideal candidate has a strong professional presence, is tenacious, and can adapt, organize, and manage multiple tasks.

The General Manager oversees local operations staff and branch performance, supports sales and service teams, manages costs and labor, resolves customer issues, and ensures compliance with company operating guidelines and applicable safety, environmental, employment, and government requirements. The position is responsible for employee hiring, training, and development; maintaining training and record-keeping documentation; and working toward monthly revenue and EBITDA goals. The position may require some travel.

Requirements

• At least 2 years of successfully managing a team within the events, hospitality, or related industries.
• Working knowledge of the Tradeshow, Events, Hospitality, Audio Visual, and Convention industries.
• Strong understanding of the sales process and ability to collaborate successfully with the sales team.
• Understanding of a Profit and Loss statement.
• Working knowledge of DOT/Fleet compliance.
• Experience managing and motivating others, including recognizing development opportunities.
• Understanding of coaching, training, and disciplinary action when needed.
• Interviewing and employee selection skills.
• High level of computer proficiency.
• Issue-resolution, negotiation, and problem-solving skills with customers and employees.
• Ability to adapt to and maintain a varying schedule, and be on call or work weekends, evenings, and holidays as needed.
• Proficient written and oral communication skills.
• Recognition of the importance of environmental, health, and safety.
• Exceptional time management, organization, and attention to detail.
• Fluency in spoken and written English, and ability to understand English.
• Valid driver’s license and submission to an annual driving record review.
• Ability to pass a DOT physical and written and practical driving tests.
• Understanding of general reporting processes, including expenses.
• Ability to work independently; motivated and results driven.
• Strong territory management skills.
• Strong presentation skills.
• Strong relationship-building skills.
• Strong planning skills.
• High ethical standards, integrity, and character.
• Ability to lift 65 pounds.
• Ability to sit at a desk/computer for hours a day and to stand, lift, and bend frequently and repetitively.

Nice To Haves

• Degree or secondary education preferred.
• Knowledge of CRM maintenance preferred.

Responsibilities

• Manage all local Operations staff.
• Ensure the branch adheres to Operational Guidelines.
• Fulfill the Operations Manager’s duties during their absence.
• Conduct weekly branch meetings with sales and service staff to drive performance and promote teamwork.
• Collaborate with business development managers to enhance branch sales performance.
• Minimize controllable costs, including supplies, shipping, and fuel.
• Manage labor hours for efficiency, safety, and government compliance.
• Prevent and resolve customer service issues and complaints, with a focus on retention.
• Make routine goodwill jobsite visits to validate that customer expectations are being met.
• Manage hiring, training, and development of branch employees, with a focus on state and federal compliance.
• Ensure branch environmental, health, and safety compliance.
• Keep training and record-keeping documentation up to date.
• Implement and maintain operating guidelines and procedures (SOPs), ensuring key management controls are in place.
• Understand assigned-market budgets and work to meet or exceed monthly revenue and EBITDA goals.
• Develop strategic working relationships with existing clients.
• Promote company goals and values.

Benefits

• Performance-based incentives in addition to base salary.
• Safe Harbor 401(k) with 5% employer match.
• PTO and holiday pay, including a floating holiday.
• Insurance benefits, including medical (with HSA and FSA options), dental, vision, life, and disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed