General Manager

SpringHill Suites Colorado Springs North Air Force Academy•Colorado Springs, CO

8d•$80,000 - $88,000•Onsite

About The Position

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the property. The role oversees day-to-day hotel operations for the Select Service Division, working with department heads and managers to meet financial and service standards. The General Manager leads sales efforts, budgeting, forecasting, financial reviews, staffing, training, and performance management. The position also monitors the property’s cleanliness, maintenance, guest service, and safety procedures; supports employee development; and ensures compliance with Highgate Hotel policies and procedures.

Requirements

At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience, or a 2-year college degree and 5 to 6 years of related experience.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Effective problem-handling skills, including anticipating, preventing, identifying, and solving problems.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain confidentiality.
Ability to maintain regular attendance according to hotel scheduling needs.
Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings and training sessions, including reviews of prior and upcoming sales and operations efforts.
Meet financial review dates and corporate-directed program deadlines.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training programs.
Conduct daily HHBR meetings with the Director of Sales to review prospecting and account calls and potential business results.
Participate in hotel sales efforts, including contacting key accounts, meeting clients, hosting events, and maintaining contact with on-site representatives.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure departments conduct service-standard training, including Garden Standard of the Week training.
Promote a positive, guest-focused team environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the A/P process and required monthly financial information is sent to the Corporate Office in accordance with the accounting calendar.
Maintain the cleanliness and physical condition of the property through inspections and preventive maintenance programs.
Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and coworkers.
Prepare monthly financial forecasts by estimating revenue and line-item expenses and analyzing historical and projected data.
Conduct management interviews and follow hiring procedures; ensure managers follow required interviewing and hiring standards for departmental staff.
Interview final candidates for management vacancies before offers are extended.
Conduct Executive Committee member performance appraisals and ensure managers administer staff appraisals according to standards.
Motivate, coach, counsel, and discipline management personnel and ensure managers follow required counseling and disciplinary procedures.
Perform other duties as requested by the Vice President or Regional Director of Operations.
Ensure fair and equitable treatment of employees according to Highgate Hotel standards.
Meet clients and prospective clients at the property to support sales efforts and assist during property tours.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure hotel safe-handling procedures and monthly safe audits are followed.
Ensure monthly credit meetings take place and actively support hotel credit and collection policies.
Complete required corporate training modules and obtain certification to train others as required.
Ensure scheduled meetings take place on the property.
Attend required hotel meetings and training and maintain regular attendance in accordance with hotel needs.
Maintain required personal appearance and grooming standards, including wearing a nametag.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Handle problems effectively by anticipating, preventing, identifying, and resolving them; understand and evaluate complex information; and maintain confidentiality.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law