General Manager II Store 7978 Centennial CO
About The Position
The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires understanding store and automotive systems and parts, and the ability to identify, troubleshoot, and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, while being accountable for financial metrics and store service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, an hour for lunch, and rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The General Manager leads store sales and service, develops and holds Team Members accountable, ensures operational and inventory standards, and promotes a respectful environment for Customers and Team Members. The role is usually performed indoors, with occasional outdoor work and exposure to various workplace hazards. It is eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability, with proven financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
- Effectively use Microsoft Word and Excel.
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
- Review and analyze business reports, including profit and loss statements.
- Hold others accountable, inspect work quality, and provide inspiring feedback.
- Work a variety of days, evenings, and weekends as needed.
- Meet the physical demands of predominantly walking or standing; talking and hearing; handling and feeling with hands and fingers; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
- Have the vision abilities needed for close and distance vision, color vision, depth perception, and adjusting focus.
Nice To Haves
- Working knowledge of automotive systems.
- Bachelor’s degree in business or a related area.
- ASE certification.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
- Spanish language skills.
- Microsoft PowerPoint proficiency.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional customers.
- Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services such as battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
- Eligibility for sales commission based on individual or store performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
