General Manager - Las Vegas, NV

Petco Animal Supplies Stores•LV Blue Diamond, NV

7d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. The role owns the center’s people, performance, and processes, and models effective leadership. The General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role is primarily performed in a Pet Care Center retail environment. The General Manager is regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is indoors, though occasional duties may take place off-site for bank deposits, merchandise transport, or community events. The position involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also includes customer assistance and cashiering or point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion animal health, safety, and humane care, ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative, and energized team; promote engagement, growth, teamwork, and shared ownership.
Develop a strong leadership bench and succession plan, and lead performance management and accountability.
Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and business results.
Execute merchandising, inventory, and operational processes according to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits, using company tools, programs, and insights to grow the business.
Ensure safe opening and closing procedures and compliance with security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships.