General Manager

Exos•South San Francisco, CA

9d•$100,000 - $150,000

About The Position

EXOS is seeking an experienced General Manager to lead fitness center operations and services. The role oversees department leads and team members across Operations, Fitness, Group Exercise, Membership Services, and Facility Attendants, while building strong relationships with client and site members and client departments and employee resource groups. The General Manager tracks and reports key metrics, reviews budgets, and controls costs while maintaining service quality. The position also emphasizes visible onsite supervision, customer care, collaboration with partners, and prompt issue resolution. The successful candidate will bring substantial fitness-industry general management experience, direct staff and program oversight, and a bachelor’s degree in fitness or a business-related field. The role calls for collaborative, proactive leadership, strong client communication, coaching and development of others, adaptability, and the ability to assess information and priorities in a dynamic environment.

Requirements

At least 7 years of General Manager experience within the fitness industry.
Bachelor’s degree in fitness or a business-related field.
Direct management experience, including staff management and responsibility for overall programs and services.

Nice To Haves

Experience in strategic planning, coordination, delivery, and evaluation of diverse fitness and wellness services.
A high-energy, collaborative, proactive, and results-oriented approach to facility management.
Evidence of entrepreneurial initiative and an ownership-oriented approach to responsibilities.
Knowledge of evolving fitness and wellness trends, with an interest in piloting approaches and learning from failure to improve outcomes.
Clear, concise, and professional speaking and writing skills.
Ability to lead in a dynamic, fast-paced environment with competing priorities.
Proven ability to build relationships and communicate effectively with key client stakeholders.
Strong inclination toward coaching and developing others.
Openness to new ideas and flexibility in approaches to achieving results.
Willingness to embrace constructive feedback.
Comfort analyzing large amounts of information and identifying key considerations for action.
Ability to collaborate with all organizational levels.

Responsibilities

Hire, supervise, mentor, and evaluate department leads and team members in Operations, Fitness, Group Exercise, Membership Services, and Facility Attendants.
Build and manage quality relationships with client and site members, client employee resource groups, and departments such as medical, benefits, cafeteria, and facilities.
Drive, track, and regularly report on key metrics.
Conduct regular budget reviews and help control the cost of goods and services, demonstrating cost savings or avoidance without compromising quality.
Provide consistent onsite supervision and demonstrate management effectiveness through a strong focus on customer care, partner touch points, and swift issue resolution.
Ensure excellent customer service and responsiveness to internal and external constituents.
Plan, coordinate, deliver, and evaluate fitness and wellness services.
Set expectations and communicate outcomes to direct reports.
Build relationships and communicate with key client stakeholders to enhance resources and services for customers.
Coach and develop others, collaborate across organizational levels, and use feedback and analysis to improve outcomes.