General Manager(04012) - 812 Highland Ave
About The Position
The General Manager is responsible for everything that happens during their shift and sets an example by following company policies and procedures and expecting the same from the crew. Duties include managing staffing, paperwork, cost and cash controls, food and inventory, scheduling, store standards and cleanliness, customer service, marketing, attendance, and profitability. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and facilities. On-the-job orientation and training are provided. The position requires communicating with customers and coworkers, processing orders by telephone and in person, using a computer keyboard or touchscreen, and making accurate calculations and monetary change. Delivery-related tasks may include navigating to addresses and delivering products by car to customers. Work involves standing and walking for much of the time, handling supplies and food products, and working in conditions that may include temperature extremes, food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, cramped spaces, and adverse weather. Physical tasks can include lifting, carrying, pushing or pulling trays, climbing stairs or ladders, bending, crouching, and reaching.
Requirements
- Ability to exercise judgment, perform math, and multitask.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers.
- Accurate and quick addition, subtraction, multiplication, and division; ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touchscreen.
- For delivery duties: navigational skills to read a map and locate addresses within the delivery area; ability to navigate adverse terrain and delivery sites.
- For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle usable for delivery.
- Ability to meet the physical demands of the role, including standing, walking, lifting and carrying supplies, pushing or pulling trays, climbing, bending, crouching, reaching, and driving.
- Reliable attendance and punctuality; transportation to and from work.
Responsibilities
- Manage all activities during the shift, including cost, inventory, cash, and customer relations.
- Set an example by following all company policies and procedures and expecting the same from the crew.
- Manage staffing, paperwork, food, work schedules, store image and standards, customer service, attendance, transportation needs, store cleanliness, marketing, and profitability.
- Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
- Communicate with customers and coworkers and process orders by phone and in person.
- Use a computer keyboard or touchscreen to enter orders and accurately handle calculations and monetary change.
- Deliver products by car within the designated delivery area and to customers' doors, and deliver flyers and door hangers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
