General Manager II - Store 7452 - Loudonville, OH

Advance Auto Parts•Loudonville, OH

3d•$51,500 - $63,100

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store and automotive systems and parts, as well as the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts including rotating nights and weekends and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands; schedules are based on business needs. The General Manager leads store operations and Team Members, including hiring, development, performance management, coaching, scheduling, and engagement. The role is accountable for sales and service goals, inventory and operational standards, customer experience, Professional Customer relationships, and store profitability. It may also include providing DIY services and assisting the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively, build strong relationships, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts and source parts from multiple sources, including special orders, FDO, and second sources.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification; certification is preferred but not required.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage the performance of, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet expectations for DIY and Professional Customers.
Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train others on project and product quality recommendations, parts lookup and sourcing, store processes, inventory systems, equipment, POS systems, and diagnostic equipment for DIY services.
Review and analyze business reports, including profit and loss statements.