General Manager
About The Position
The Scenter Manager is a hands-on leadership role at Scenthound, responsible for daily Scenter operations, sales, and exceptional customer service. The manager leads with integrity, honesty, and compassion; solves problems independently; adapts to changing needs; and pays close attention to detail. The role emphasizes key performance indicators, including Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio, while supporting dog wellness and safety, team effectiveness, and Scenthound values. The position requires management and customer service experience, such as in retail or restaurants. It also requires strength to lift up to 70 pounds, stamina to stand for long periods, reliable transportation, and willingness to work in a smoke-free environment.
Requirements
- Management experience.
- Customer service experience, such as in retail or restaurants.
- Strength to lift up to 70 pounds.
- Stamina to stand for long periods of time.
- Reliable transportation.
- Willingness to work in a smoke-free environment.
- Effective communication with team members and dog parents.
- Leadership, coaching, and mentorship skills.
- Problem-solving ability.
- Attention to detail.
- Time-management skills, including the ability to make an efficient schedule.
- Computer and technology proficiency.
- Accountability and commitment to high-quality services.
Responsibilities
- Drive membership sales through health and wellness education.
- Maintain a knowledgeable team that prioritizes dog wellness and safety.
- Provide leadership, guidance, and mentorship to Scenter employees.
- Develop employees through leadership, training, and performance reviews.
- Uphold quality standards through hands-on participation, employee audits, and training.
- Communicate information from upper management to the team promptly and accurately.
- Identify when and where help is needed and provide assistance to keep the Scenter on schedule.
- Create an environment conducive to teamwork, open communication, and Scenthound values.
- Manage client expectations and resolve customer concerns.
- Ensure the safety of dogs and team members at all times.
- Follow Scenthound sanitary and cleaning practices.
- Recruit and hire employees and build a happy, effective team.
- Create efficient schedules and manage time effectively.
- Maintain accountability for high-quality services and hold others accountable.
Benefits
- Performance-based bonus.
- Company parties.
- Competitive salary and hourly base pay.
- Employee discounts.
- Opportunity for advancement, including a direct career growth path to Regional or Area Management positions and additional options.
- Merit-based pay increases.
- Paid time off and paid vacation.
- Complimentary service membership.
- Training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
