General Manager

Skyline Chili•Reading, OH

12d

About The Position

Skyline Chili is seeking a General Manager to lead the operational efforts of a restaurant and provide guests with a distinctive, uplifting hospitality experience. The role oversees financial performance, safety and security, hospitality, food quality, service, and cleanliness while ensuring company policies, standard operating procedures, human resource policies, and strategic directives are followed. The General Manager selects, trains, directs, develops, and supervises restaurant team members, and works to ensure restaurant operations and guest service meet company standards.

Requirements

3–5 years of leadership experience in the restaurant industry.

Responsibilities

Direct and administer all restaurant operational efforts, including financial results, safety and security, hospitality, quality, service, and cleanliness.
Ensure established policies and procedures are followed, including standard operating procedures, human resource policies, and strategic directives.
Ensure customers are served promptly and professionally according to company guidelines.
Select, train, direct, develop, and supervise restaurant team members.
Ensure restaurant services are delivered efficiently and effectively in accordance with company policies and standards.
Maintain good business relationships with customers and promptly resolve their questions and problems.
Develop and train restaurant personnel, coordinate their activities, and support efficient performance.
Ensure required reports and records are accurate and timely.
Provide suggestions to improve operational efficiency or effectiveness.
Maintain good working relationships with restaurant and corporate personnel.
Ensure restaurant profitability is in line with company expectations.