General Manager

Ulta Beauty, Inc. • Stow, OH

11d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, and develops a high-performing team that delivers sales growth. The GM oversees store performance, people, and processes, with responsibility for sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. The role calls for process excellence, results orientation, and the ability to lead, influence, and develop a team.

The GM promotes Ulta Beauty’s mission, vision, and values while supporting an inclusive, collaborative, and accountable store culture. The position involves managing store operations and staffing, coaching managers and associates, delivering guest service, protecting company assets, and communicating store trends and opportunities to field leadership.

This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The GM must be available to close at least once per week and attend corporate meetings and conferences that may require overnight stays and interstate travel. The listed pay range is $72,800 to $99,840 per year, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time benefits include paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule including days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Champion Ulta Beauty’s mission, vision, and values.
• Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive store profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to schedule staff, maximize productivity, meet sales and payroll goals, and complete workload on time.
• Address issues identified through financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and apply corrective action fairly and in accordance with company procedures.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Share enterprise strategy with direct reports and set goals aligned with store goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task management tools as directed to staff appropriately, prioritize workload, and ensure leadership adoption and policy compliance.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards and procedures.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate with field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.

Benefits

• Paid time off
• Health benefits
• Dental benefits
• Vision benefits
• Life insurance
• Disability benefits
• Opportunity for eligible associates to earn additional compensation under the company’s bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed