General Manager - Indiana (PA0518)

MODWASH LLC•White Township, PA

18h•$50,000 - $65,000

About The Position

The General Manager (GM) is the CEO of their ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, making daily decisions that support long-term success while upholding ModWash standards, values, and strategy. The role includes owning site-level results, developing leaders, safeguarding the brand, and continuously improving operations. In practice, the GM is accountable for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction. They hire, develop, and retain the team, build future leaders, and establish expectations and culture. They make real-time operational decisions about staffing, priorities, and execution within company guardrails, and represent ModWash in the community while protecting and elevating the brand through guest interactions. The GM creates and maintains a positive, team-oriented work environment; recruits, trains, and develops attendants, key holders, and the assistant general manager; and manages chemical inventory, scheduling, labor costs, and equipment functionality. The role also includes preventive maintenance and equipment repairs, administrative and employee-relations duties, compliance and safety oversight, sales-focused team leadership, and performance evaluations and employee discipline as needed. The position requires outdoor work in all weather conditions and seasons, extended periods on one's feet, mobility around customers and team members, and the ability to perform physical tasks including lifting and moving up to 50 pounds and safely climbing a 12-foot ladder. The GM must be alert around moving vehicles and equipment and able to move over uneven terrain and through confined spaces. Travel is listed as up to 25%.

Requirements

Ability to work outdoors in all weather conditions and seasons, including summer heat and winter cold.
Ability to stand for extended periods or the entire work shift.
Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
Ability to carry, lift, push, pull, and move up to 50 pounds.
Alertness and ability to maneuver around moving vehicles and equipment.
Ability to safely climb and maneuver a 12-foot ladder.
Ability to respond quickly to sounds.
Ability to move safely over uneven terrain and in confined spaces.
Ability to see clearly and respond to dangerous situations.
Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.

Responsibilities

Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
Hire, recruit, train, develop, and retain attendants, key holders, and the assistant general manager; build future leaders.
Create and maintain a positive, team-oriented work environment and set the tone for culture, expectations, and execution.
Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs within company guardrails.
Represent ModWash in the community and protect and elevate the brand through guest interactions.
Perform preventive maintenance and equipment repairs.
Manage chemical inventory, scheduling, labor costs, and equipment functionality.
Perform administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and life-cycle recruiting.
Continuously seek ways to improve the business.
Ensure compliance with legal requirements and company policies and procedures.
Emphasize, practice, and periodically review safety and security, and ensure employees are trained in appropriate responses.
Lead the team with a strong sales mindset to drive performance and guest experience.
Participate in hiring and training hourly team members.
Conduct timely and constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with company policy.