General Manager(07480) - 9825-E Chapel Hill Rd

Domino's Franchise • Morrisville, NC

1d

About The Position

The General Manager oversees total store operations at a Domino’s location. The role leads delivery drivers and customer service representatives to ensure orders are prepared and expedited correctly, while maintaining operating standards, customer service, staffing, and teamwork. The manager also trains the General Manager in Training (GMIT) on store operations and may receive cross-training in product preparation and store procedures.

Opening and closing duties include ensuring the store is ready to receive orders at opening, making nightly bank deposits, and completing nightly product inventory counts. The role also involves managing schedules and staffing levels, ordering product and ingredients, reviewing the profit and loss ledger, coordinating delivery operations, and ensuring delivery vehicles pass inspection.

Requirements

• Ability to read and understand a profit and loss ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order entry system.
• Comfort with dispute resolution and customer service.
• Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Make end-of-night bank deposits and complete nightly product inventory counts when closing.
• Ensure the store is properly set up and ready to receive orders at opening.
• Promote a sense of urgency with every order and ensure the store meets Domino’s Operation Evaluation Review standards.
• Oversee total store operations and communicate with managers and staff about matters affecting business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Train the GMIT on all aspects of store operations.
• Maintain staffing levels that match business needs throughout the day.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and work to turn unhappy customers into returning customers.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
• Read and understand the profit and loss ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers by phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed