REVELxp - General Manager, Rhino Sports & Entertainment, Berglund Center

REVELxp • Roanoke, VA

16h • Hybrid

About The Position

REVELXP is a premier sports hospitality company that collaborates with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences. Our offerings include full-service tailgates, premium hospitality events, and exclusive ticket packages. Beyond managing fan experience offerings, we provide comprehensive hospitality solutions to our partners, encompassing event staffing, event management, premium hospitality management, and venue installations. We are experiencing rapid growth and are seeking goal-oriented, purpose-driven, high-energy individuals to join our team. REVELXP was founded to reimagine and redefine game day through memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. We believe sports play a vital role in community building and aim to amplify the social experience around gameday. Our positions offer numerous opportunities to create memorable experiences across hospitality, operations, and revenue generation. We foster a fast-paced, fun environment that enables us to build true partnerships with professional sports properties. The REVELXP team is looking for innovative self-starters eager to reshape fan experiences nationwide. Our core values—service, entrepreneurship, and joy—guide our work and define our ideal team members.

Requirements

• Bachelor’s degree and a minimum of two years of large-scale sports & event management experience or collegiate/professional football experience.
• Demonstrated leadership in managing large groups of people in a fast-paced environment.
• Previous football operations (or large event) experience required.
• Possess a passion for customer service.
• Lead by example professionally and personally.
• Have excellent verbal and written communication skills and comfortable speaking in front of large groups for staff training and other engagements.
• Proficiency in Microsoft Office (Word and Excel).
• Be able to respond to change in a positive and productive manner.
• Demonstrate organization and attention to small, critical details.
• Be able to handle multiple tasks.
• Be able to operate in a quick, energetic manner.
• Excellent problem solving and negotiation skills.
• Excellent interpersonal skills; comfortable providing and receiving feedback and doing so in a professional manner.

Responsibilities

• Provide leadership to the staff for the account in the office and at events.
• Communicate regularly with the REVELXP Staffing Operations Management Team to provide regular updates on the internal and external account operations.
• Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships.
• Lead large-scale staff training on both company and client’s venue standards. Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties are common topics, among others, that will be addressed.
• Create and track all event invoices at the account while using the REVELXP workforce management solution system.
• Ensure compliance with all company administrative policies and procedures.
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level