General Manager
About The Position
Pyramid Global Hospitality is seeking a dynamic, strategic, and results-oriented General Manager to lead the Residence Inn Berkeley, a 331-suite upscale hotel in downtown Berkeley with more than 15,000 square feet of meeting and event space and a rooftop restaurant and bar. The property is located near the University of California, Berkeley campus and serves the Berkeley, East Bay, and greater San Francisco markets. As an Executive Committee leader, the General Manager provides strategic and operational leadership across the property, driving guest satisfaction, financial performance, associate engagement, and connections with the university and local community. The role oversees hotel departments and operations, develops business strategies and budgets, leads and develops staff, manages facilities and capital projects, and ensures regulatory compliance. The position also promotes sustainability initiatives and a culture of creativity, engagement, and service excellence.
Requirements
- Proven track record as a passionate, hands-on, successful General Manager at a high-volume, full-service hotel.
- At least 10 years of hospitality experience demonstrating progressive growth.
- A college degree, or a combination of education and experience equivalent to a college degree; preferably in Hospitality or Travel & Tourism Management.
- Ability to communicate and collaborate successfully with owners, asset managers, and key stakeholders.
- Strong financial acumen and forecasting ability.
- Strong knowledge of hotel preventative maintenance and facilities management.
- Exceptional leadership and communication skills.
- Problem-solving and critical-thinking skills.
- Commitment to meeting deadlines.
- Flexibility to adapt to varying shifts, including weekends and holidays.
- Commitment to maintaining a positive and organized work environment.
Nice To Haves
- UNITE HERE union experience is strongly preferred.
- Marriott hotel experience is preferred.
- California experience is a plus.
- A degree in Hospitality or Travel & Tourism Management is preferred.
Responsibilities
- Develop and execute a strategic plan to drive hotel growth and profitability.
- Build trusted, consultative relationships with owners, asset managers, and other key stakeholders.
- Evaluate market trends, customer preferences, and the competitive landscape to inform business decisions.
- Set long-term property goals and objectives and work toward achieving them.
- Lead department heads and staff, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across departments.
- Oversee operational departments, including front office, housekeeping, food and beverage, banquets, and facilities maintenance.
- Implement efficient processes and procedures to support smooth day-to-day operations.
- Monitor service quality and maintain high standards of guest satisfaction.
- Create and manage the hotel budget, allocating resources across departments.
- Monitor financial performance, analyze variances, and implement corrective actions.
- Drive revenue through strategic pricing, upselling, and innovative offerings.
- Foster a guest-centric culture and prioritize personalized service and exceptional guest experiences.
- Address guest concerns and feedback promptly and pursue continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
- Maintain and enhance physical assets, including accommodations, amenities, landscaping, and common areas.
- Implement sustainability initiatives to minimize environmental impact.
- Manage capital projects and renovations.
- Stay current on hospitality regulations and ensure hotel compliance.
- Maintain health and safety standards for guests and staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
