General Manager

SavATree•Colorado Springs, CO

4d•Hybrid

About The Position

The General Manager / Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market. In this role, you will have the opportunity to work outside and visit beautiful properties. You’ll apply your expertise to ensure the health and well-being of each client’s landscape, as well as manage and mentor your team. Your management focus will be threefold: Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures.

Requirements

A Valid U.S. Driver’s license
Must be authorized to lawfully work in the U.S.
Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience
Successful track record of selling residential and/or commercial services through a branch based business
Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture
Previous P&L and operations management experience
High degree of proficiency analyzing data and drawing insights to inform business decisions
ISA Certification (or willingness to obtain)
Management experience in the tree care industry experience preferred
Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries
Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred

Responsibilities

Balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth.
Retain current customers, add new customers and expand Service Lines.
Lead, coach, develop and engage the Sales team and support staff to achieve profitable, sustainable growth for the market.
Develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets.
Ensure maximum productivity and safety through oversight of operations.
Manage the fleet and branch resources to perform all services on time, while meeting high standards and regulatory compliance.
Oversee the proper administration of all paperwork and data entry.
Implement guidelines and initiate process improvement sessions to continually improve processes and procedures.