General Manager

PCRK Group•Toledo, OH

10d•Onsite

About The Position

Massage Envy is seeking a driven, people-focused General Manager to lead in the Toledo, Ohio region. The role is a development and training pathway toward a permanent General Manager position. During this period, the organization identifies a fit between the leader’s strengths and an individual location’s needs, with the goal of transitioning the leader to oversee an assigned location. The General Manager leads daily operations, develops and coaches the team, drives business performance, and ensures clients receive an exceptional experience. The role calls for a supportive, high-energy workplace culture grounded in empathy, connection, and wellness.

Requirements

At least 3 years of management experience.
Passion for wellness and commitment to creating a positive environment for clients and staff.
Strong communication and motivation skills, with the ability to build cohesive, productive teams.
Ability to interpret business metrics and use them to make informed decisions.
Organized and proactive, with the ability to thrive in a fast-paced setting.

Nice To Haves

Experience in spa, fitness, retail, or hospitality.

Responsibilities

Oversee daily operations, including scheduling, staffing, inventory, payroll, and compliance.
Lead by example and champion Massage Envy’s core values in every interaction.
Coach and mentor team members, support their success, and encourage continuous growth.
Drive sales, membership growth, and service excellence to exceed business goals.
Ensure each guest has an exceptional experience and feels seen, heard, and cared for.
Foster a supportive, high-energy culture where team members feel valued and empowered.