General Manager II - Store 3331 - Columbus, IN

Advance Auto Parts•Columbus, IN

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position focuses on inspiring and developing the team, helping customers succeed, growing the business with integrity, maintaining professional customer relationships, and achieving financial, service, and store-appearance objectives. The General Manager is accountable for sales and service results, operational standards, and the growth of Professional Customer programs. The role is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends and an hour for lunch. Additional hours may be required according to staffing, store conditions, sales targets, and other business needs. The position includes hiring, developing, coaching, scheduling, and engaging team members; managing store operations and inventory; and serving as manager on duty. The General Manager also provides DIY services such as battery installation and testing and wiper installation, and may assist the District or Region with other functions upon request. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, speak and write, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to work at least 50–55 hours per week, with an average schedule of 5–6 days per week and 11-hour shifts, including rotating nights and weekends.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language ability.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Experience with automotive parts lookup and sourcing, including special orders, FDO, and second sources.
Experience with automotive testing and diagnostic equipment and DIY services.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty duties, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train project and product quality recommendations, store processes and procedures, diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.