General Manager Metro CC Penn Valley Bookstore

Barnes & Noble Education, Inc.•Independence, MO

5h•Onsite

About The Position

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a General Manager in our bookstore. The General Manager will have oversight of a store or group of stores with annual volumes over $4m+ or an SM report. You will work directly or with your management team to build and maintain positive relationships with the campus community, ensure consistency with our bookselling culture, and maximize sales by operating well-managed and merchandised bookstores. You will play an integral role in the selection, evaluation, and development of managers and team members who make Barnes & Noble College the cornerstone of the campuses and communities we serve.

Requirements

7+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
Bachelors in Business Administration or relevant field preferred.
Leadership experience to direct and develop a workforce of managers and sales associates.
Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
Familiarity with financial and customer service principles.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

Oversight of a store or group of stores with annual volumes over $6m or an SM report.
Accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations.
Build and maintain positive relationships with the campus community and Corporate Office partners.
Create the finest and most profitable bookstore for the school campus community.
Direct involvement with training, directing, and counseling the team to create customer experiences that enhance bookstore loyalty and deliver measurable results.
Be knowledgeable of and a resource for all departments.
Model exceptional customer service.
Drive sales.
Be a skillful problem solver.
Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
Maintain outstanding visual merchandising standards.
Ensure availability of merchandise.
Maintain appropriate inventories.
Complete projects in a deadline driven industry.
Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
Identify creative solutions, learn independently, embrace change, and act as a change agent.
Manage issues appropriately and with respect, setting a positive example to the Store Team at all times.
Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.
Provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.