General Manager I - Store 8529 - Twinsburg, OH

Advance Auto Parts•Twinsburg, OH

7d•$55,900 - $65,700•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position inspires and develops the store team, helps customers succeed, grows the business with integrity, and maintains professional customer relationships and program growth. The General Manager is accountable for financial results and store service and appearance standards, and must understand store systems, automotive systems, and parts knowledge to support DIY customers. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends and an hour for lunch. Additional hours may be required according to staffing, store conditions, sales targets, and other business demands; schedules are based on business needs. The role also provides DIY services such as battery installation and testing and wiper installation, and may assist the District or Region with other functions upon request. The work is usually indoors, with occasional outdoor work in varying weather. The position involves occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical shock risks, explosives, and vibration. The employee is predominantly walking or standing and must be able to perform the physical activities described in the posting, with or without reasonable accommodation.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to perform the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
Ability to walk or stand predominantly and to talk and hear; use hands and fingers; reach; climb or balance; and stoop, kneel, crouch, or crawl.
Vision abilities including close, distance, and color vision, depth perception, and ability to adjust focus.
Ability to become ASE P2 certified or ASE-ready equivalent.
Working knowledge of automotive systems is preferred in the success factors section.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
Working knowledge of automotive systems.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operating processes, procedures, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Work an assortment of days, evenings, and weekends as needed.