General Manager - 3880

Einstein Bros Bagels•Webster, NY

9d•$20 - $34•Onsite

About The Position

The General Manager leads all aspects of restaurant performance, including financial results, guest experience, operational execution, and team development. The role is accountable for the bakery’s business outcomes and for building and developing a high-performing team. In alignment with Bagel Brands’ Mission, Vision, and Values, the General Manager takes ownership, supports the team, creates an enjoyable workplace, prioritizes the guest, and develops future leaders while fostering accountability and growth. The General Manager oversees restaurant financials, labor, inventory, costs, guest service, food quality, cleanliness, safety, compliance, hiring, scheduling, payroll, and employee relations. The role includes working across restaurant areas and supporting the team during peak periods. The position is based at Bruegger’s Bagels at 1950 Empire Boulevard, Webster, New York. The role involves varied hours as needed, including early mornings, evenings, weekends, and holidays.

Requirements

Must be at least 18 years of age.
High school diploma required.
At least 3 years of customer service experience, including at least 1 year of management experience.
Experience managing restaurant operations, including financials, labor, and inventory.
Strong understanding of P&L management and cost control.
Demonstrated ability to lead, coach, and develop team members.
Strong organizational, time-management, and problem-solving skills.
Ability to work varied hours, including early mornings, evenings, weekends, and holidays as needed.
Valid driver’s license and reliable transportation.
Ability to stand and walk for extended periods, work in a fast-paced restaurant environment, and lift, carry, and move up to 50 pounds; requirements may be met with or without reasonable accommodation.

Nice To Haves

College degree preferred.

Responsibilities

Own overall restaurant performance across sales, people, operations, and controllable profit.
Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, using required reporting tools.
Develop and execute plans to achieve sales goals, manage costs, and improve profitability.
Monitor performance trends and take proactive action to address gaps and improve results.
Ensure accurate financial reporting and cash handling, and comply with company standards.
Build and manage labor schedules that balance business needs, team member experience, and labor targets.
Oversee inventory management, ordering, receiving, product usage, and inventory tracking to reduce waste and control costs.
Maintain accountability for controllable expenses and drive efficiency throughout the business.
Ensure consistent, high-quality guest experiences and execution of brand standards.
Resolve guest concerns promptly and professionally.
Maintain standards for food quality, safety, cleanliness, and the restaurant environment.
Lead by example in all areas of the restaurant and support the team during peak periods.
Sustain 5S and Brand Standards to maximize efficiency and deliver a consistent guest experience.
Hire, develop, and retain District Shift Leaders, Shift Leaders, Bakers, and Team Members.
Coach team members, provide feedback, and manage performance to promote effectiveness and accountability.
Set clear expectations and reinforce them consistently across the team.
Develop District Shift Leaders and Shift Leaders through hands-on coaching, delegation, and exposure to business operations.
Identify and develop team members for advancement and maintain a strong internal talent pipeline.
Own restaurant talent outcomes, including retention, engagement, and readiness for promotion.
Provide strong onboarding and early-tenure experiences to support retention.
Partner with District Managers to assess talent, identify gaps, and build succession plans.
Reinforce leadership expectations aligned with Bagel Brands’ Leadership Competencies.
Create a positive, inclusive, high-performing team environment aligned with the company’s Mission, Vision, and Values.
Apply company policies, procedures, and employment practices fairly and consistently.
Lead scheduling, payroll, hiring, and employee relations in partnership with field leadership.
Foster ownership, accountability, and support across the team.
Ensure compliance with company policies, food safety standards, and local, state, and federal regulations.
Maintain a safe work environment for team members and guests.
Complete operational procedures, documentation, and reporting accurately and on time.