General Manager(05514) - 1017 E. 10th St.

Domino's Franchise•Roanoke Rapids, NC

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps maintain Domino’s operating standards, staffing levels, scheduling, customer service, and a collaborative, energetic workplace. The General Manager also trains the GMIT and communicates with managers and staff about matters affecting business operations. Opening and closing duties include preparing the store to receive orders at opening, making end-of-night bank deposits, and completing nightly product inventory counts. The role also supports product and ingredient planning for bi-weekly commissary and beverage deliveries, reviews P&L ledgers, and handles delivery-driver routing, collections, and vehicle inspections. The position includes cross-training in product preparation, ingredients, opening and closing procedures, pizza oven operation, and boxing orders for delivery or carryout. The General Manager provides quality service to internal and external customers, including resolving disputes and working to turn unhappy customers into returning customers.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.
Comfort with dispute resolution and customer service.
Ability to uphold Domino’s grooming, uniform, and appearance standards.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Oversee total store operations and ensure the store follows Domino’s Operation Evaluation Review standards.
Complete end-of-night bank deposits and nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders on time when opening.
Promote a sense of urgency with every order.
Communicate with managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Train the GMIT on all aspects of store operations.
Maintain staffing levels that match business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to ensure unhappy customers become returning customers.
Ensure delivery vehicles pass mechanical and visual inspections.
Route delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.