Assistant Manager(05514) - 1017 E. 10th St.

Domino's Franchise•Roanoke Rapids, NC

About The Position

The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels that meet business needs throughout the day and supports store opening and closing operations. Closing duties include making bank deposits and completing a nightly product inventory count; opening duties include ensuring the store is ready to receive orders at opening time. The Assistant Manager promotes urgency and customer satisfaction, resolves disputes, and helps ensure unhappy customers return. The role supports delivery operations by collecting money and signed credit card receipts from drivers, checking delivery vehicles, and helping route drivers to provide timely service in line with Domino’s standards. The position also promotes products and promotions, maintains grooming and appearance standards, and receives cross-training in food preparation, store procedures, oven operation, and order packaging. It provides customer service in person and by phone and contributes to a collaborative, energetic, and fun team atmosphere.

Requirements

Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Maintain staffing levels that reflect business needs throughout the day.
When closing, make end-of-night bank deposits and complete a nightly product inventory count.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Resolve disputes and work to turn unhappy customers into returning customers.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and packaging products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.