General Manager

SPB Hospitality•Chattanooga, TN

About The Position

Krystal Restaurant General Managers lead restaurant teams while overseeing operations and delivering excellent service to guests. They focus on developing people, creating strong guest experiences, representing the brand, planning the business, and maintaining the facility. The role balances a high-quality employee and guest experience with the restaurant’s financial goals and operating standards. The General Manager develops and motivates team members, including Shift Leaders and Assistant Managers; recruits talent; communicates expectations; and recognizes performance. The GM models guest-focused service, responds to feedback, represents Krystal in the local community, supports marketing and catering opportunities, and implements company promotions. The position also involves forecasting sales, scheduling, reviewing business and inventory results, managing food and equipment inventory, maintaining operational and financial action plans, and ensuring compliance with health, safety, cleanliness, security, and fire standards. The GM identifies equipment issues and seeks maintenance support as needed.

Requirements

Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
High school diploma or equivalent.
Minimum of 3 years of management experience.
Ability to lift up to 50 pounds of force frequently and carry products, boxes, and miscellaneous items weighing no more than 50 pounds.
Ability to kneel and follow proper lifting procedures; regularly handles and lifts products for preparation, stocking, and inventory.

Responsibilities

Develop and motivate team members, including Shift Leaders and Assistant Managers; recruit and develop talent; communicate through regular huddles; and recognize team performance.
Create an energetic restaurant environment and set the team up to succeed while modeling Krystal’s People First promise and PRIDE values.
Deliver fresh, friendly, and fast guest service; set clear expectations; observe operations from the guest perspective; respond to guest feedback; and coach or recognize the team accordingly.
Represent Krystal in the community, build community relationships, support local marketing and catering opportunities, and implement company promotions, product launches, and samplings.
Develop and maintain Krystal 9 operating systems; forecast sales and create schedules to meet quality, service, and cleanliness expectations.
Monitor business results, schedules, cash shortage concerns, and HACCP logs; review inventory and food costs; place product orders; and conduct and document inventory counts.
Create, communicate, implement, and follow up on operational and financial action plans; analyze sales and labor results during and after shifts.
Maintain brand standards for product procedures, cleanliness, and service expectations.
Monitor compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Identify restaurant equipment problems, troubleshoot at a high level, and seek maintenance support to keep equipment operational.