General Manager

CRC Management Co LLC • Springfield, MA

10d • Onsite

About The Position

Join Laundromax, America's largest retail laundromat operator, as a results-driven General Manager. We are pioneering the "super store" concept with over 250 locations since 1996, featuring large facilities with cutting-edge equipment and a customer-first approach. As General Manager, you will lead a high-performance business, driving profit and delivering an exceptional experience for customers and employees. This role is ideal for self-driven, entrepreneurial leaders who excel at finding solutions and maximizing business potential.

Requirements

• Proven Leadership Experience – 3+ years in retail, service, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs.
• Technical Skills: Comfortable using software such as Microsoft Office, Google Suite, and other tools for performance tracking and reporting.
• Maintenance Skills – You are committed to rolling your sleeves up to be hands on and committed to operations and maintenance needs.
• Excellent Communication Skills – You know how to motivate teams and serve customers.
• Entrepreneurial Mindset – You thrive on ownership and results.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.

Nice To Haves

• Bilingual: A plus, but not required.

Responsibilities

• Deliver Outstanding Customer Service – Develop your team to be the face of Clean Rite Center and ensure a seamless experience while leading by example.
• Maximize Wash-and-Fold Revenue – Implement strategies to grow high-margin services and increase store profitability.
• Drive Store Profitability – Find new revenue streams, including vending and other services, while controlling cost and supplies, ensuring the stories operating at maximum efficiency.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency while driving customer service and social media reviews.
• Lead & Develop Your Team – Recruit, train, and motivate a top-performing staff.
• Monitor Financial & Performance Metrics – Track KPIs, revenue targets, and customer satisfaction scores to optimize performance.
• Participate in Incentives – Earn bonuses based on store success.

Benefits

• Competitive base salary
• Performance Bonuses: Up to $20,000 for hitting KPI’s.
• Team Stability: Annual retention incentives for having high performing long-term employees.
• Health Care Coverage Option – Comprehensive medical benefits
• Paid Time off – Rest and recharge.
• Employee Discount Program – Special perks and savings.
• Commuter Benefit
• Professional Development & Growth – Advance in your career with a fast-growing company.
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed