General Manager

Restaurant Technologies•Long Island, NY

25d•Onsite

About The Position

The General Manager I leads individuals and team leaders at a depot serving upwards of 800 customers. Depending on the size of the operation, the role may be supported by an Operations Manager who manages part of the hourly team; the General Manager may also directly supervise a segment of the hourly workforce. The position is responsible for team engagement, safety and regulatory compliance, fleet performance, service excellence, oil distribution, and achieving financial and operational goals. The depot is located at 10 Hub Drive, Suite 104, Melville, NY 11747. Compensation is $110,000–$125,000 per year, with a 30% annual target bonus and the ability to earn more. Base salary is determined by location, market factors, and experience. Travel is up to 20%.

Requirements

Operations experience required; 1+ year strongly preferred.
Management experience required; 1+ year strongly preferred.
Ability to motivate others and build highly engaged, effective teams.
Ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
Managerial courage to address performance issues, handle difficult conversations, and lead with confidence.
Ability to manage customer service challenges and reach mutually beneficial outcomes.
Strong business acumen and a proven track record of achieving financial and operational results.
Excellent interpersonal communication skills and ability to influence various organizational levels.
Self-awareness, understanding of personal strengths and areas for growth, and active pursuit of improvement opportunities.
Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

Bachelor’s degree in business or a related field is strongly preferred.
Route-based service industry experience is strongly preferred.
Experience leading a distribution function is strongly preferred.

Responsibilities

Manage team engagement and performance; monitor retention, open positions, daily work schedules, and engagement scores.
Provide regular feedback, celebrate successes, and foster continuous improvement.
Establish and maintain a safety-first culture through safety policies, training, procedures, and compliance with OSHA standards.
Coach and mentor team members to improve safety awareness and driving skills.
Oversee fleet performance and maintenance, including driver pre- and post-trip inspections and relationships with maintenance providers.
Monitor fleet downtime, vehicle uptime, and preventative maintenance indicators.
Ensure compliance with DOT regulations, including hours of service and driver qualifications; review compliance metrics and coach drivers using Samsara.
Oversee installation of Oil Management systems at customer sites and monitor equipment performance indicators.
Oversee RT equipment performance and functionality to meet customer needs; drive KPI achievement through staffing, coaching, and leadership, and develop action plans to address gaps.
Oversee delivery of fresh cooking oil and collection of used cooking oil, monitoring efficiency and service levels.
Ensure accurate depot inventory management, including material transactions for receiving, shipments, transfers, and verifications related to oil routes and installations/services.
Oversee depot HACCP implementation and compliance, employee training on FDA requirements, food safety, cleanliness, and inspection readiness.
Analyze depot operating expenses against budgets and forecasts and identify cost-saving opportunities without compromising service quality or operational efficiency.
Prepare, monitor, and report P&L statements to accurately represent the depot’s financial health.