General Manager

Lodging Dynamics•Livingston, MT

About The Position

The General Manager is the hotel’s primary strategic business leader and is responsible for all aspects of its operation. The role ensures implementation of brand service strategies and initiatives to meet or exceed guest expectations, supervises hotel disciplines and personnel, and promotes positive relations with guests, team members, and the community. The General Manager is also accountable for sales and profitability goals and compliance with applicable laws and regulations. The position leads hotel staffing and department operations, including recruiting, training, performance management, payroll, scheduling, budgeting, and team development. It oversees guest services, front desk and reservations coordination, revenue and yield management, cash and credit controls, inventory, hotel supplies and equipment, accounts receivable and payable, and brand reimbursement processes. The General Manager leads meetings, addresses guest concerns, maintains safety and emergency procedures, and performs other duties as assigned. The role requires a bachelor’s degree or equivalent in a relevant field, at least six years of hotel-industry experience, and at least four years of progressive leadership experience in hotel operations, sales and marketing, or related areas. Travel of 10% is required. Physical activities include standing, walking, reaching, pushing, pulling, lifting, grasping, and sustained use of hands and fingers, along with specified visual, hearing, and communication capabilities. Work is described as sedentary, involving exertion of up to 10 pounds occasionally and sitting most of the time.

Requirements

Bachelor’s degree from an accredited university or equivalent in Business Administration, Hotel and Restaurant Management, or a related major.
At least six years of experience in the hotel industry.
At least four years of progressive leadership experience in hotel operations, sales and marketing, or related professional areas.
Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
Proficiency in time management, organization, and managing multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build working relationships with team members at all levels.
Ability to build and motivate teams, foster collaboration, and inspire high performance.
Analytical, problem-solving, accuracy, and precision skills; ability to work through frequent interruptions and distractions.
Ability to develop and implement business strategies and interpret and create policies, procedures, and manuals.
Ability to communicate effectively with all levels of management and external stakeholders.
Business acumen in financial management, budgeting, cost control, and revenue optimization.
Ability to listen to, understand, and resolve concerns from management, team members, and customers.
Coaching, counseling, and mentoring skills.
Ability to identify revenue-generating opportunities while managing costs and resources, drive revenue growth, optimize costs, and achieve financial targets.
Knowledge of industry trends, best practices, regulations, and the current industry landscape.
Ability to engage diplomatically with third-party operators and owners, respond to partner feedback, and help resolve issues.
Negotiation proficiency and basic math skills.
Proficiency with Google Docs or Microsoft Word; Google Sheets or Microsoft Excel; Google Slides or Microsoft PowerPoint; and Gmail or Microsoft Outlook.
Ability to adapt to changing work environments and customer requirements, maintain a positive and professional workplace, foster excellence, and work effectively in a culturally diverse environment while supporting diversity and inclusion.
Ability to meet the stated physical demands, including standing, walking, reaching, pushing, pulling, lifting, grasping, repetitive hand and finger movements, and the specified visual, hearing, and communication requirements.
Ability to travel 10%.

Responsibilities

Recruit, hire, train, counsel, and motivate hotel team members across departments.
Supervise department heads and personnel, manage performance and corrective actions, and discharge team members when appropriate under the stated approval requirements.
Administer department payroll, conduct department-head performance appraisals and applicable bonus calculations, and participate in expense and labor budgeting.
Schedule staff within budget guidelines to maintain adequate service levels.
Promote attentiveness to guest needs, ensure special requests are handled promptly, oversee guest services, and resolve guest complaints and billing or chargeback inquiries.
Oversee front desk operations, including daily cash deposits, guest-charge posting, bucket checks, rate-variance monitoring, cash controls, and adherence to credit-card and check-cashing policies.
Coordinate reservations and group registration with Sales, and develop yield-management practices with Sales to maximize suite revenue.
Maintain hotel Market operations and inventory controls, key-control procedures, and procedures for guest safety deposit boxes, mail, and packages.
Educate personnel on emergency procedures, safety precautions, and safe work practices; adhere to safety and emergency protocols.
Drive the hotel van safely and defensively for Company business, and assist with monitoring its upkeep and maintenance schedule.
Promote team communication through meetings, feedback, written and oral communication, and training; participate in assigned weekend MOD development and host social hour when relevant.
Process and track brand certificates, coupons, and reimbursements to secure reimbursement from the brand.
Oversee and approve monthly Direct Bill accounts and statements, and send invoices as needed to keep accounts receivable within 60 days past due.
Ensure hotel supplies are stocked and equipment is in proper working condition; process accounts payable invoices and monitor travel-agent commission requests.
Lead brand daily stand-up meetings, participate in weekly Sales meetings, conduct monthly team and department or continuous-improvement meetings, and attend other team meetings.
Maintain professional appearance and effective communication, complete assigned Company training and compliance courses, and follow Company policies and standards.
Oversee department activities and establish procedures, goals, work methods, schedules, and budgets; assign, monitor, and review work, evaluate performance, recruit and train staff, address complaints, and ensure regulatory and safety compliance.
Assess risks and establish systems and procedures to protect organizational assets.
Carry out reasonable management requests and other related duties as assigned.