General Manager

Team Builder Recruiting•Lancaster, PA

12d•$75,000 - $85,000•Onsite

About The Position

This role is for a General Manager in a purpose-driven senior care organization located in Lancaster, PA. The organization provides personalized in-home senior care and home care services. As a faith and family-oriented organization, they are committed to creating a culture of care, accountability, and meaningful service. The General Manager will lead overall business operations, financial performance, and team accountability for a growing senior care organization that provides services 24/7/365. The role involves driving revenue growth, recruiting performance, client retention, and protecting gross margin through KPI-focused leadership. The General Manager will also build and improve operational systems, workflows, and reporting processes to support scalable growth, and will coach and develop department leaders while fostering a culture of ownership, collaboration, and accountability. Overseeing staffing strategies, scheduling alignment, resource planning, and occasional travel to client locations are also key responsibilities. The role requires analyzing business performance metrics, implementing corrective action plans, executing strategic initiatives, and ensuring consistent client experience, operational compliance, and high-quality service delivery. Collaboration with the owner and leadership team is essential.

Requirements

3+ years of leadership or general management experience in a fast-paced service environment
Experience with business operations, team leadership, KPI management, recruiting, growth, and operational oversight
Associate's degree required; bachelor's degree preferred
Leadership experience
Salesforce, ApplicantStack (ATS), and iSolved payroll systems experience
Able to lift up to 25 lbs.
Travel locally to client locations as needed.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Lead overall business operations, financial performance, and team accountability for a growing senior care organization that provides services 24/7/365 days a year.
Drive revenue growth, recruiting performance, client retention, and protect gross margin through KPI-focused leadership.
Build & improve operational systems, workflows, and reporting processes to support scalable growth.
Coach & develop department leaders while fostering a culture of ownership, collaboration, and accountability.
Oversee staffing strategies, scheduling alignment, resource planning, and occasional travel to client locations to maintain service quality and operational efficiency.
Analyze business performance metrics and implement corrective action plans to improve results.
Execute strategic initiatives and continuous improvement efforts across sales, recruiting, and care operations.
Ensure consistent client experience, operational compliance, and high-quality service delivery.
Communicate & collaborate with the owner and leadership team.