General Manager

Eyetastic Services•Sterling, VA

11d

About The Position

This role oversees the day-to-day operations of an optical department at a growing private practice, with a focus on delivering exceptional customer service and strong sales performance. The General Manager leads the optical sales team, manages inventory, and develops strategies to improve sales and customer satisfaction. The position also involves training and mentoring staff, maintaining compliance, resolving customer issues, and collaborating with other departments to support smooth operations and a positive customer experience.

Requirements

At least 2 years of experience leading teams, in customer service, and in sales.
A proven track record of achieving sales targets.
Previous experience in optical sales and management.
Strong leadership and team-building skills.
Excellent communication and interpersonal skills.
A desire to work in a medical environment and help patients.
Detail-oriented, with a keen understanding of optical products and trends.
Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

Lead and motivate the optical sales team to meet sales targets and provide exceptional service.
Manage inventory levels and maintain an optimal selection of frames and lenses.
Develop and implement strategies to improve sales performance and customer satisfaction.
Train and mentor staff in product knowledge, sales techniques, and customer service.
Maintain compliance with industry regulations and company policies.
Address customer inquiries and resolve issues promptly and effectively.
Collaborate with other departments to support seamless operations and a positive customer experience.