General Manager

Destination Pet • Greensboro, NC

14d

About The Position

The General Manager leads the day-to-day operations of the Ruff Housing Greensboro center, building a culture that delivers exceptional experiences for pets, pet parents, and team members. The role is accountable for business performance, team development, operational excellence, customer service, and community engagement. The General Manager partners with Destination Pet Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to maintain a safe, efficient, and welcoming environment where people and pets thrive.

This hands-on leadership role includes managing staffing, payroll, budgets, inventory, facility conditions, financial controls, and local marketing. The General Manager supports the team as needed and ensures the health, safety, comfort, and well-being of every pet in the center’s care. The position reports to the District Director.

Requirements

• Experienced people leader with the ability to coach, mentor, and develop teams.
• Strong operational mindset and ability to balance customer service with business performance.
• Able to thrive in a fast-paced environment and manage changing priorities.
• Confident decision-maker and problem-solver who can manage multiple responsibilities.
• Able to build trust with team members, clients, and business partners.
• Experience managing budgets, labor, payroll, inventory, and overall business performance.
• Effective and professional communication skills with people at all levels of the organization.
• Passion for creating an outstanding experience for pets and pet parents.
• Leads by example and is willing to provide hands-on support to the team.
• Able to work evenings, weekends, and holidays when business needs require.
• Frequently able to lift up to 40 pounds and to stand, walk, bend, climb stairs, and remain active throughout the workday.
• Able to work with computers, point-of-sale systems, and multi-line phone systems.
• Able to safely handle dogs on leashes and work around pets of varying sizes and temperaments.
• Comfortable working around animal dander, pet waste, cleaning products, disinfectants, varying noise levels, pet hair, animal odors, and occasional accidents.

Responsibilities

• Lead daily center operations and ensure a safe, clean, and exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance service quality with labor budget expectations.
• Manage payroll, labor costs, staffing levels, and timely payroll approval.
• Manage budgets, review operational reports, monitor key performance indicators, and identify growth opportunities.
• Oversee inventory, purchasing, and vendor relationships.
• Resolve customer concerns, build relationships with pet parents, and maintain consistent service excellence.
• Ensure compliance with company policies and applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
• Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems.
• Manage cash handling procedures, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
• Monitor the health, safety, comfort, and well-being of every pet in the center’s care.
• Support the team wherever needed and perform other responsibilities as assigned.

Benefits

• Quarterly bonus opportunities.
• Medical, dental, vision, life insurance, and short- and long-term disability coverage.
• 401(k) with company match.
• Generous paid time off.
• Discounts on Destination Pet services.
• Career growth opportunities across the Destination Pet network.
• A collaborative, people-first culture with opportunities to make a meaningful impact every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed