General Manager - Salt Ranch Nashville

Remington Hospitality•Nashville, TN

About The Position

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The role is expected to meet company standards and lead the management company’s five Key Drivers. The General Manager cultivates guest service, maintains positive guest relations, resolves complaints, and coordinates programs to improve service. The role leads the Executive Committee, develops hotel revenue and profit performance through forecasting, P&L management, and RevPAR, ensures departmental compliance and year-over-year business growth, and maintains product quality to support future bookings and pricing goals. The General Manager also coaches and develops leaders to exceed performance expectations. This job description is not exhaustive; other duties may be assigned from time to time.

Requirements

Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
Strong verbal and written business communication skills.
Strong presentation skills and ability to lead teams at leadership and hourly levels.
Knowledge of federal, state, and local employment laws and regulations.
High work ethic and self-initiative.
Strong computer skills in Microsoft Suite.
Proven commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day-a-week operation.
Professional image as perceived by subordinates, peers, superiors, guests, and the community.
Basic computational ability.
Ability to focus on tasks and complete assignments on time despite frequent interruptions.
Ability to maintain excellent staff relationships and maintain staff and guest confidentiality.
Ability to maintain a calm, professional demeanor in high-pressure situations and converse calmly with upset associates, superiors, and guests in emotionally intense situations.
Ability to participate in and lead departmental or hotel team meetings.
Ability to sit, stand, and walk for varying lengths of time; lift approximately 15 pounds; and perform grasping, writing, repetitive motions, pulling, and pushing.
Finger dexterity to operate computers, printers, multiline phones, filing cabinets, photocopiers, and other office equipment as needed.
Ability to work in a standard office environment, including prolonged sitting at a desk and computer use for 6–8 hours a day.
Ability to perform frequent fine motor tasks such as keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to occasionally stand, walk, bend, reach, or carry items and lift or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone or headset.
Some travel may be required.

Nice To Haves

Bachelor's degree in Hotel Management or a related business field preferred.

Responsibilities

Practice a culture of guest service and promote courtesy, goodwill, and a positive attitude in every encounter.
Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Resolve guest complaints and ensure guest satisfaction.
Coordinate special programs, functions, and incentives to improve guest service.
Work cooperatively and in a friendly manner with fellow associates.
Effectively lead the Executive Committee to reach property goals.
Develop and assure achievement of hotel revenues and profits using forecasting, P&L management, and RevPAR.
Ensure the property is compliant across departments and grow the business year over year.
Ensure product quality supports future room-night bookings, banquet sales, and food-and-beverage business, with increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Attend regularly according to established guidelines and participate in and lead departmental or hotel team meetings.