General Manager

Omni Hotels & Spas•Frisco, TX

14d

About The Position

The General Manager is the primary strategic business leader of the Omni Frisco Hotel and is responsible for all aspects of hotel operations, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation. The role leads the development and implementation of property-wide strategies and ensures that brand service strategies and initiatives are carried out to meet or exceed guest expectations and deliver a return on investment to ownership. The General Manager develops relationships with key customers and members through personal involvement in the sales process, ensures Omni Hotels & Resorts sales channels are leveraged, and initiates proactive independent sales activities when appropriate. The position provides strategic leadership to the hotel team, supports market share and revenue growth, oversees financial and capital planning, and builds relationships with strategic partners and relevant sales organizations.

Requirements

Strong leadership skills.
Excellent communication skills.
Ability to motivate a team to provide best-in-class customer service.
10+ years of P&L responsibilities.

Nice To Haves

3–5 years of experience as a General Manager in an upscale environment.
Previous experience in a similar environment and type of hotel.
Experience managing strategic, high-level partnerships.
Bachelor's degree.

Responsibilities

Set goals and expectations for direct reports, identify leadership potential, and foster career development.
Inspire and motivate the team to achieve operational excellence and create a cohesive leadership team and positive business environment.
Develop strategies to market the property and grow market share.
Support sales strategy through effective revenue management practices.
Review STR and competitive shopping reports and other resources to monitor the property's market position.
Identify key drivers of business success and review sales goals and strategies for alignment with property positioning and pricing.
Leverage sales and revenue engines to improve RevPAR year over year.
Ensure capital expenditure funds are budgeted and deployed effectively and within program.
Work collaboratively with the partnership group to build relationships that support hotel business objectives.
Hold staff accountable for performance in a positive manner, maintain an open-door policy, and communicate property goals clearly and consistently.
Foster associate engagement and excellent service.
Conduct annual performance appraisals with direct reports in accordance with Standard Operating Procedures.
Hire executive committee members with functional expertise, creativity, and entrepreneurial leadership suited to the operation's needs.
Work with Homeowners Associations and Global Sales Offices to build relationships that support resort business objectives.
Provide strategic direction and direct support to the group sales team.
Participate in daily Operations meetings to support interdepartmental communication, problem resolution, and guest satisfaction.
Participate directly in risk management and prevention, including legal and workers' compensation matters.
Ensure accurate revenue, expense, and labor forecasts and execution.
Create development plans based on individual strengths, development needs, career aspirations, and abilities.
Manage strategic partner relationships representing Omni.