General Manager, Licensed Cosmetologist

Madison Reed • Torrance, CA

1d

About The Position

The General Manager is an entrepreneurial leader at a Madison Reed Hair Color Bar, responsible for delivering business results and inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality services and an exceptional guest experience. The manager establishes a success plan for the Hair Color Bar in line with company operating practices and guidelines, gathers perspectives from the team, builds the business through positive community relationships, and promotes Madison Reed products, services, and values. The role focuses on guest satisfaction, business growth, and team development. It reports to the District Manager and is full-time, with availability required on weekends, holidays, and other peak business periods. Base salary is $70,304, with opportunities to earn monthly bonuses.

Requirements

• Active cosmetology license in the state where applying.
• At least 2 years of salon and retail experience.
• At least 2 years of operational management experience.
• At least 2 years supervising team members and participating in hiring, training, and scheduling.
• Strong technical proficiency as a colorist.
• Proven track record of exceeding key operational and performance metrics.
• Fluency in English.

Responsibilities

• Develop leadership skills and deliver employee and guest experiences aligned with the company values of Love, Joy, Trust, Courage, and Responsibility.
• Lead by example in sales and service interactions, including resolving guest service issues.
• Ensure the business is appropriately staffed and resourced, including front-of-house operations, compliance with standard operating procedures, retail orders, bookings, services, and memberships.
• Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
• Provide district support as requested by the District Manager, including training or remotely supporting a new manager or visiting a nearby location.
• Achieve monthly sales goals and key performance indicators, including retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to strengthen team culture, guest satisfaction, and business performance by aligning responsibilities with individuals’ talents and abilities.
• Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
• Manage employee schedules based on forecasts and business needs, while complying with local labor laws, budgets, and break and meal requirements.

Benefits

• Medical, dental, vision, and flexible spending account (full-time only).
• Employee Assistance Program (full-time and part-time).
• Pre-tax commuter benefits for parking and transit.
• Basic life and AD&D insurance (full-time only).
• Short- and long-term disability insurance (full-time only).
• Accident insurance (full-time only).
• Critical illness and hospital insurance (full-time only).
• Hospital indemnity insurance (full-time only).
• Parental leave (full-time only; dependent on tenure and position).
• Team member discount through Working Advantage (full-time and part-time).
• Pet insurance (full-time and part-time).
• One Medical membership (full-time and part-time).
• The College Tuition Benefit (full-time and part-time).
• 401(k) plans (full-time and part-time).
• Paid vacation time (full-time only).
• Paid holidays (full-time and part-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed