General Manager, Licensed Cosmetologist

Madison Reed•Torrance, CA

About The Position

The General Manager leads a Madison Reed Hair Color Bar, delivering strong business results and inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality services and an excellent guest experience. The manager sets a success roadmap for the location in accordance with company operational practices, develops community relationships to support business growth, and promotes Madison Reed’s products, services, and values. The role focuses on guest satisfaction, business building, and team development. The position reports to the District Manager and is full time. Weekend, holiday, and other peak-time availability is required based on business needs. Base salary is $70,304, with opportunities to earn monthly bonuses. Starting pay may vary based on geography or market, skills, education, experience, and other qualifications. The manager oversees daily operations, staffing and resources, sales performance, service delivery, cleanliness, merchandising, inventory, and company asset security. They demonstrate mastery of services and company systems, policies, and procedures, and work behind the chair as needed. They also recruit, onboard, coach, train, schedule, and manage the performance and development of team members, and may provide support to other locations at the District Manager’s request. The role requires an active cosmetology license in the state of application, at least two years of salon and retail experience, at least two years of operational management experience, and experience supervising team members and participating in hiring, training, and scheduling. Candidates should have strong colorist skills, a record of exceeding operational and performance metrics, and fluency in English. Physical demands include regularly standing and walking for more than four consecutive hours; bending and twisting; using fingers and hands; reaching with wrists, arms, hands, and arms; and moving up to ten pounds. Occasional activities include sitting, kneeling, stooping, crouching, and lifting, pushing, or pulling up to ten pounds. Regular communication with guests through conversations and consultations is also required.

Requirements

Active cosmetology license in the state where applying.
At least 2 years of salon and retail experience.
At least 2 years of operational management experience.
At least 2 years supervising team members and participating in hiring, training, and scheduling.
Strong technical proficiency as a colorist.
Proven track record of exceeding key operational and performance metrics.
Fluency in English.
Availability to work weekends, holidays, and other peak times based on business needs.
Ability to meet the stated physical demands, including standing and walking for more than four consecutive hours and handling items up to ten pounds.

Responsibilities

Demonstrate and continue developing leadership skills to deliver an employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Model sales and service behaviors in guest interactions and communications, including resolving guest service issues.
Ensure the business is staffed and resourced, including front-of-house operations, adherence to standard operating procedures, retail orders, bookings, services, and memberships.
Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
Provide district support when requested by the District Manager, including training or remotely supporting a new manager or visiting a nearby location to provide on-site support.
Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
Maintain company standards for cleanliness, merchandising, inventory, and security of company assets.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to foster a strong team culture, guest satisfaction, and Hair Color Bar performance, matching responsibilities to individual strengths and abilities.
Recruit, interview, onboard, manage performance, coach, develop talent, and train team members.
Manage employee schedules according to forecasts and business needs and in compliance with local labor laws, budgets, and break and meal requirements.