General Manager, Licensed Cosmetologist

Madison Reed•Chandler, AZ

About The Position

The General Manager leads a Madison Reed Hair Color Bar, delivering business results and an exceptional guest and employee experience. The manager sets a roadmap for the location within company operating practices, builds positive community relationships, promotes Madison Reed’s products, services, and values, and develops the team. The role focuses on guest satisfaction, business growth, and team development, and reports to the District Manager. It is full-time and requires availability on weekends, holidays, and other peak times based on business needs. The posted base salary range is $55,000–$65,000, with opportunities to earn monthly bonuses. The manager oversees daily operations, staffing, resources, sales performance, and service quality. They demonstrate mastery of Hair Color Bar services and may work behind the chair as needed. They coach and develop team members, handle recruiting and performance management, and manage schedules according to forecasts, business needs, local labor laws, budgets, and required breaks and meals. The role may also include providing support to nearby locations or helping train a new manager. The position involves regularly standing and walking for more than four consecutive hours, bending and twisting, manipulating fingers and hands, reaching, and moving items up to ten pounds. Occasional activities include sitting, kneeling, stooping, crouching, and lifting, pushing, or pulling up to ten pounds. Regular communication with guests through conversations and consultations is required.

Requirements

Active cosmetology license in the state where applying.
At least 2 years of salon and retail experience.
At least 2 years of operational management experience.
At least 2 years supervising team members and participating in hiring, training, and scheduling.
Strong technical proficiency as a colorist.
Proven record of exceeding key operational and performance metrics.
Fluency in English.

Responsibilities

Demonstrate and continue developing leadership skills to provide a strong employee and guest experience aligned with Madison Reed’s values.
Lead by example in sales and service interactions with guests, including resolving guest service issues.
Ensure the business is staffed and resourced, including front-of-house operations, adherence to standard operating procedures, retail orders, bookings, services, and memberships.
Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
Provide district support as requested, including training a new manager, providing remote support, or visiting a nearby location.
Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
Maintain company standards for cleanliness, merchandising, inventory, and asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to support team culture, guest satisfaction, and business performance, aligning individual strengths with relevant responsibilities.
Own recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets, breaks, and meals.