General Manager

Leslie's•LAKELAND, FL

14d•$42,080 - $45,080

About The Position

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. The role drives sales growth while managing profit margins, payroll, and other controllable expenses. The General Manager ensures successful execution of company programs and initiatives and creates a positive, customer-focused store environment. Responsibilities include recruiting, hiring, training, and developing team members with the appropriate skills and experience. Through leadership and personal example, the General Manager sets clear expectations for exceptional customer service and for creating a great place to work. Compensation is a base salary of $42,080–$45,080. Placement within the range depends on the applicant’s education, experience, knowledge, and skills, as well as internal equity and market data.

Requirements

Successfully complete all training modules, including GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills.
Proficiency with computers.
Ability to recruit, select, and hire strong performers.
Strong organization, planning, efficiency, and follow-through.
Knowledge of the business, products, and competitors.
Customer-service mindset and ability to deliver superior service.
Analytical skills, attention to detail, and ability to draw conclusions from qualitative and quantitative data.
High standards, proactivity, flexibility, and adaptability.
Ability to develop people and work collaboratively.
Honesty, integrity, creativity, enthusiasm, and a strong work ethic.

Responsibilities

Hire “A” players to support store objectives.
Meet or exceed the sales budget.
Meet or exceed the EBITDA/SOC goal.
Meet or exceed the labor rate goal.
Achieve a shrink percentage of 0.4% or better.
Meet or exceed the gross margin budget for the fiscal year.
Meet or exceed the APC goal.
Increase customer count over the prior year.
Meet or exceed the Mystery Shop goal of 95%.
Oversee overall store performance, customer service, sales, profitability, operating procedures, and merchandising.
Manage profit margins, payroll, and other controllable expenses.
Execute company programs and initiatives.
Recruit, hire, train, and develop team members.
Set expectations for exceptional customer service and a positive workplace.
Coach team members to improve performance and prepare them for future roles.
Work collaboratively with appropriate division heads and corporate team members.