General Manager(08980) - 2881 Jones Franklin Rd
About The Position
The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role promotes urgency, teamwork, energy, and fun while maintaining Domino’s operational and service standards. The General Manager manages staffing and schedules, communicates with managers and staff about business operations, and trains the General Manager in Training on all aspects of store operations. The position includes opening and closing duties, such as preparing the store to receive orders on time, completing nightly bank deposits and product inventory counts, and collecting money and signed credit card receipts from delivery drivers. The General Manager also calculates product and ingredient needs for bi-weekly deliveries, reviews the profit-and-loss ledger, helps route delivery drivers, and ensures delivery vehicles pass mechanical and visual inspections. The General Manager provides quality customer service, handles disputes, promotes products and specials, and ensures staff meet grooming, uniform, and appearance standards. Cross-training includes product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Requirements
- Ability to read and understand a profit-and-loss ledger.
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
- Complete nightly bank deposits and product inventory counts when closing.
- Ensure the store is properly set up and ready to receive orders on time when opening.
- Promote a sense of urgency for every order.
- Ensure the store operates according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with managers and staff about matters affecting business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
- Train the General Manager in Training on all aspects of store operations.
- Maintain staffing levels that reflect business needs throughout the day.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Read and understand the profit-and-loss ledger.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Provide quality customer service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
