General Manager

Courtyard Bloomingdale•Bloomingdale, IL

9d•$75,000 - $80,000•Onsite

About The Position

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel for the Select Service Division. The position oversees hotel operations, financial performance, sales efforts, employee training and development, hiring, and the cleanliness and maintenance of the property. The General Manager also ensures compliance with Highgate Hotel policies, procedures, and service standards.

Requirements

At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
Maintain a warm and friendly demeanor.
Communicate effectively verbally and in writing with employees and guests at all levels.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Handle problems by anticipating, preventing, identifying, and solving them as needed.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Maintain regular attendance according to hotel scheduling needs and Highgate Hotel standards.
Maintain high standards of personal appearance and grooming, including wearing a nametag.
Comply with Highgate Hotel standards and regulations for safe and efficient hotel operations.
Participate in M.O.D. coverage as required.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings, including training sessions and reviews of past and upcoming sales and operations efforts.
Meet financial review deadlines and complete corporate-directed programs in a timely manner.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training programs.
Work with the Director of Sales to conduct daily HHBR meetings focused on prospecting, account calls, and potential business results.
Participate actively in hotel sales efforts, including calling on top accounts, meeting clients, hosting events, and maintaining contact with on-site contacts.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure departments provide service-standards training, including compliance with the Highgate Hotel Garden Standard of the Week training.
Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily using the A/P process.
Ensure financial-document information is delivered to the Corporate Office monthly in accordance with the accounting calendar.
Maintain the cleanliness and physical condition of the property through inspections and preventive maintenance programs with department managers.
Ensure employees interact attentively, pleasantly, courteously, and efficiently with guests, managers, and colleagues.
Forecast the hotel's monthly financial position by estimating revenues and expenses, and analyze prior and projected data to prepare accurate reforecasts.
Prepare and conduct management interviews, follow hiring procedures, and ensure managers follow standards when interviewing and hiring departmental staff.
Interview final candidates for vacant hotel management positions before an offer is extended.
Conduct Executive Committee members' performance appraisals and ensure managers follow standards when evaluating their staff.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow the required counseling and disciplinary procedures.
Perform other duties requested by the Vice President or Regional Director of Operations.
Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
Meet with clients, contacts, and potential clients touring the property to support sales efforts.
Be present in public areas during peak times to greet guests and offer assistance.
Ensure procedures for hotel-safe security and monthly safe audits are followed.
Ensure monthly credit meetings are held and actively participate in credit and collection policies.
Complete required corporate training modules and obtain certification to train others where required.
Ensure all scheduled meetings take place on the property.
Attend required hotel meetings and training, maintain regular attendance, and comply with standards for personal appearance and grooming.
Handle problems effectively, evaluate complex information, maintain confidentiality, and perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law