General Manager(08813) - 558 Caratoke Hwy.
About The Position
The General Manager leads all store operations to ensure exceptional customer service, strong team performance, and consistent financial results. The role is responsible for building a high-performing team, maintaining operational excellence, and upholding Domino’s brand standards. The General Manager oversees daily operations, team management, customer experience, financial and business performance, and compliance with company policies and applicable regulations. Success includes developing a motivated, well-trained team, achieving customer satisfaction and business targets, and ensuring the store runs smoothly even when the manager is not on-site.
Requirements
- Previous management experience in food service, retail, or hospitality.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and make quick decisions.
- Basic math and computer skills for scheduling, inventory, and reporting.
- Valid driver’s license and reliable transportation.
- Ability to lift up to 50 lbs and stand for extended periods.
Responsibilities
- Oversee daily store operations, including opening and closing procedures, food preparation, delivery logistics, and customer service.
- Ensure compliance with Domino’s operational standards, safety protocols, and food quality guidelines.
- Maintain a clean, organized, and safe environment for customers and employees.
- Recruit, hire, train, and develop team members and shift leaders.
- Create weekly schedules that balance labor costs with business needs.
- Coach and motivate staff to deliver excellent service and maintain high morale.
- Conduct performance evaluations and address disciplinary issues when necessary.
- Ensure customers receive fast, friendly, and accurate service.
- Resolve customer concerns professionally and urgently.
- Monitor delivery times, order accuracy, and customer satisfaction.
- Manage the store budget, labor costs, food costs, and inventory.
- Analyze sales trends and implement strategies to increase revenue.
- Complete daily, weekly, and monthly financial reporting.
- Protect company assets and ensure proper cash-handling procedures.
- Enforce Domino’s policies, local and state regulations, and health department standards.
- Maintain documentation for food safety, employee files, and operational logs.
- Ensure equipment is maintained and issues are addressed promptly.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
