General Manager

milk + honey•Culver City, CA

8d•Onsite

About The Position

milk + honey is seeking an experienced General Manager to lead its luxury spa location in Culver City, California. The General Manager owns location performance, including revenue growth, profitability, operations, and employee engagement. This role combines business leadership with hospitality, team development, and exceptional guest experiences. The General Manager is responsible for the location’s P&L, revenue targets, budgets, and profitability; developing strategies for sales, memberships, guest retention, and growth; and analyzing financial and operational KPIs to improve results and manage expenses. The role leads and develops managers and teams, partners with Talent Acquisition and People teams on hiring and workforce planning, and supports employee relations and retention. The position also champions luxury hospitality standards and guest satisfaction, maintains operational efficiency and compliance, and builds local community partnerships. In collaboration with Marketing, the General Manager helps increase brand awareness, attract guests, and drive revenue.

Requirements

Bachelor's degree or equivalent combination of education and relevant professional experience.
At least 5 years of progressive management experience in luxury hospitality, spa, wellness, retail, or a comparable service-driven business.
Experience leading large teams, including coaching and developing managers, driving accountability, and improving employee performance.
Proven P&L management experience with accountability for revenue growth, operating budgets, labor costs, and profitability.
A track record of achieving measurable business results through strategic planning, operational improvements, and exceptional guest experiences.
Strong business acumen, analytical skills, and the ability to make sound decisions in a fast-paced, high-pressure environment.
Ability to foster an inclusive, high-performing culture reflecting kindness, connection, integrity, inclusiveness, and excellence.
Strong communication and problem-solving abilities.
A guest-focused, hands-on leadership style and an entrepreneurial mindset.

Responsibilities

Own location P&L, revenue targets, budgets, and profitability.
Develop strategies to drive sales, memberships, guest retention, and business growth.
Analyze financial and operational KPIs to improve performance, manage expenses, and optimize service utilization.
Lead, coach, and develop managers and high-performing teams.
Foster a positive, inclusive culture built on accountability, engagement, and professional growth.
Partner with Talent Acquisition and People teams on hiring, workforce planning, employee relations, and retention.
Champion luxury hospitality standards and exceptional guest experiences.
Drive guest satisfaction, service quality, rebooking, and membership performance.
Maintain operational efficiency, brand standards, and compliance with company policies and applicable regulations.
Build local partnerships and community relationships throughout Culver City and Los Angeles.
Collaborate with Marketing to increase brand awareness, attract new guests, and drive revenue.