General Manager - Hospitality & Business Operator
About The Position
The General Manager leads a Sauna House location and builds and supports high-performing teams. The role is accountable for delivering an exceptional guest experience while operating a safe, profitable, and well-maintained business. As the location’s representative in the local community, the General Manager creates a hospitality-first culture where guests enjoy visiting, employees enjoy working, and the business performs consistently. The role leads through ownership, accountability, coaching, and operational excellence. The General Manager oversees team development, guest experience, facility operations, financial performance, and relationships with franchisees and corporate leadership. The role owns the location’s P&L, drives revenue and membership growth, manages expenses and staffing, and leads community engagement and local marketing. This is a full-time, in-person position in Greenville, South Carolina. The schedule is 40 or more hours per week, including evenings, weekends, and holidays as business needs require. Compensation is $70,000–$80,000 per year, plus eligibility for performance-based bonuses.
Requirements
- At least 3 years of leadership experience in hospitality, retail, fitness, wellness, restaurants, or another customer-focused environment.
- Demonstrated success leading, coaching, and developing teams.
- Experience managing financial performance and operating metrics.
- Ownership mindset and hospitality-first mentality; humble, adaptable, and confident.
- Strong emotional intelligence, communication skills, and business judgment.
- Ability to solve problems, make timely decisions, and lead through change.
- Ability to stand and walk for extended periods and lift up to 40 pounds.
- Ability to work in hot and cold environments associated with the Sauna House experience.
Responsibilities
- Lead, coach, and develop a high-performing team focused on exceptional hospitality.
- Recruit, interview, hire, onboard, and retain team members.
- Manage scheduling, performance reviews, and HR matters fairly and consistently.
- Drive team alignment with Sauna House’s mission and values.
- Ensure each guest receives an exceptional, personalized hospitality experience.
- Step into any role, including working on the floor, to protect the guest experience during periods of high demand.
- Monitor guest feedback and online reviews, and coach the team on hospitality behaviors.
- Maintain a safe, clean, and well-maintained facility.
- Oversee preventative maintenance, vendors, and inventory management.
- Ensure operational standards, safety requirements, and company policies are consistently followed.
- Own the location’s P&L, driving revenue while managing labor and controllable expenses.
- Monitor KPIs daily, forecast staffing needs, and lead weekly financial reviews with the owners.
- Drive membership acquisition and retention through operational excellence and community engagement.
- Act as the primary liaison between the location, franchisees, and corporate leadership.
- Collaborate with peers, execute company initiatives, and champion new programs.
- Build relationships with local businesses and community partners.
- Lead local marketing and outreach efforts to increase brand awareness and guest traffic.
- Coordinate bathhouse events with local partners.
Benefits
- Three weeks of paid time off.
- Paid sick days.
- Free bathhouse visits and massage discounts.
- Discounts on Sauna House products.
- Reimbursements for visiting bathhouses around the world.
- Health care stipend.
- Eligibility for performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
