Boutique Hotel - General Manager Miami Beach

Think Hospitality•Miami Beach, FL

2d•Onsite

About The Position

The General Manager is responsible for the day-to-day operations of the hotel, focusing on guest services, accommodation, front-of-house management, maintenance, and back-of-house areas. This role contributes to the overall profitability of the property by managing budget guidelines, preparing annual budgets, and maintaining the highest quality standards of service. The General Manager ensures compliance with all relevant legislation, fosters inter-departmental communication and collaboration, and upholds the standards outlined in the staff handbook. A key aspect of the role involves coordinating and conducting staff training, particularly in Front Office, Accommodation, and Maintenance, and managing the Manager on Duty (MOD) role.

Requirements

Excellent communication, interpersonal, and organization skills.
Must be able to carry 10 lbs.
Commitment to superior customer service and excellent customer service skills.
Consistent record of meeting sales, customer service and operations objectives.
Proven ability to influence a team and achieve results.
Flexibility and creative problem-solving ability.
Strong initiative and self-motivation.
Fluency in job-related English both verbal and non-verbal.
An appreciation and respect for the diversity of all individuals in the workplace.
Ability to handle pressure and work in a fast-paced environment.
Excellent management and leadership skills.
Must be able to work days, evenings, and weekends as necessary.

Responsibilities

Manage and be accountable for the day-to-day operation of the hotel, concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel.
Contribute to the best of your ability to the overall profitability of the property.
Be fully aware of budget guidelines within the hotel operations and assist in the preparation of the annual budgets.
Provide and maintain the highest quality standard of service to all customers at all times.
Report any accidents and incidents through the correct communication channels.
Continuously look for better and new standards for the hotel.
Be fully aware and up to date with all legislation related to the hotel.
Assist and work closely and communicate with all other departments in the hotel as and when required.
Be presentable to the best of your ability at all times.
Be fully aware of all details with regard to the staff handbook and be able to communicate this to all departments.
Co-ordinate, manage and conduct staff training and develop personnel focusing on Front office, Accommodation and maintenance.
Manage and monitor the Manager on Duty role and inform the MD of any incidents at all times.
Be a pro-active manager to the best of your ability.
Set, monitor and maintain all standards within the main areas of responsibility.
Conduct a weekly walk-through with the Engineer, Accommodation Manager, Front Office Manager, and Housekeeping Manager and report any work to be carried out.
Have a room quality audit in place in conjunction with the accommodation manager.
Have a weekly CRM system meeting and produce weekly reports on this for use in planning meetings.
Work closely with the third-party operators and vendors of the hotel.
Ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs.
Ensure holidays are managed effectively within the departments.
Produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance.
Ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided.
Work closely with Engineering and Housekeeping managers ensuring all back-of-house areas are in perfect condition.
Host the morning meeting and operations meeting in the absence of the MD.
Be part of the Executive Planning Committee and attend the monthly planning meeting.
Report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times.
Ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met.
Assist Managing Director with the overall valet operation of the hotel and ensure standards and procedures are met at all times.
Ensure that the shop inside the hotel lobby has the correct merchandise.
Be fully responsible for the management of the VIP program of the hotel.