General Manager - (RT2365)

RaceTrac•Cape Coral, FL

About The Position

The General Manager leads RaceTrac store operations, oversees up to 45 employees, drives profitability, and creates a strong guest experience. The role is responsible for developing a guest-focused team and maintaining operational, financial, food safety, and store presentation standards. The manager operates with an entrepreneurial mindset and guided support in a fast-paced environment, and works with regional leadership, vendors, Co-Managers, Shift Managers, and associates to support store success.

Requirements

At least 5 years of retail, food service, or restaurant management experience; high-volume experience is preferred.
Strong leadership, coaching, and team-building skills.
Ability to analyze business metrics and make data-driven decisions.
Proficiency in Microsoft Office Suite and financial reporting.
Knowledge of labor laws and staffing best practices.
High school diploma or GED, completed or in progress.
Ability to lift up to 50 pounds and perform physical tasks as needed.
Must obtain and maintain Manager Food Handler certification and an alcohol server permit if required.

Nice To Haves

High-volume retail, food service, or restaurant management experience.

Responsibilities

Execute the RaceTrac store plan consistently to support brand standards and guest experience.
Build a guest-focused culture, improve guest interactions, and address guest concerns.
Recruit, train, mentor, coach, and develop team members, including supporting Co-Managers and Shift Managers in delivering training and feedback.
Create an inclusive, positive, and engaging work environment; support team members during busy or stressful periods.
Set and execute sales, labor, and profitability plans, including marketing strategies, food promotions, and team incentives.
Analyze sales, margin, shrink, inventory, and labor reports; identify opportunities and communicate corrective action plans.
Oversee inventory processes, audits, and checks; investigate discrepancies and cash shrink and take steps to maintain control.
Promote food safety through training and coaching, conduct quality checks, and ensure compliance with food handling, safety, and company standards.
Identify compliance gaps, coordinate with regional leadership, maintain accurate records, and ensure jurisdictional requirements are met.
Keep the store clean, well-stocked, organized, and visually appealing; address maintenance needs and manage vendor relationships.
Communicate with vendors about orders, delivery schedules, and issues; provide performance feedback and escalate concerns when needed.
Establish communication across shifts so critical information reaches the appropriate staff.
Monitor store traffic and create schedules at least two weeks in advance, balancing staffing needs and labor costs.
Use sales trends, seasonality, and turnover data to determine staffing needs and maintain adequate coverage.
Oversee accurate and timely payroll execution and ensure associate hours are properly recorded and paid.
Conduct and document staff performance management conversations privately, respectfully, and constructively.
Visit competitors, assess the competitive landscape, encourage operational improvement ideas, and share insights with the regional team.