General Manager

Community Choice Financial Family of Brands•Warner Robins, GA

26d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a TitleMax store in Warner Robins, Georgia. The role focuses on growing revenue, maintaining compliance, building customer loyalty through high-quality service, and developing the store team. The General Manager evaluates and processes loan and pawn applications and transactions, assesses risk within established limits, oversees cash management and loss prevention, and ensures the store meets Company standards and applicable laws. The position is full-time, requires at least 40 hours per week, regular in-person attendance, and weekend availability. The stated hourly base pay is $19.25, and the position is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members, including training on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies and overseeing the vault, inventory, deposits, and expenses.
Conduct store opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations professionally and with integrity.
Maintain the store’s interior and exterior appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform duties outside the office when applicable, such as vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) plans with Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Hourly base pay of $19.25 and eligibility for performance bonuses.