Hyatt House BWI General Manager

TKO EMPLOYMENT SERVICES DELAWARE LLC•Linthicum, MD

5d•Onsite

About The Position

We are seeking a dynamic and experienced General Manager (GM) to lead all aspects of hotel operations, ensuring outstanding guest experiences and operational excellence. The GM will be responsible for developing and executing strategic plans, managing budgets, and ensuring compliance with company policies and industry standards. This role requires strong leadership to inspire and guide a diverse team, fostering a positive and growth-oriented work environment. A proven track record in strategic planning and a comprehensive understanding of hotel management are essential for success in this position.

Requirements

Minimum of 3 years of Department Head level experience in a branded upscale/boutique full service hotel.
Minimum of 2 years of A La Carte Restaurant and/or Banquet Management experience.
Proficient with Microsoft Office.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Must be able to provide outstanding customer service to internal and external guests.
Must have knowledge of computers and training techniques.
Maintain a professional appearance and manner at all times.
Ability to exercise judgment in evaluating situations and in making sound decisions.
Must have strong interpersonal skills and cordial behavior.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
Excellent communication, organization, written and guest relations skills.
Strong organizational, project management, mathematic and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
Strong interpersonal skills and a can-do positive attitude.
A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Must be able to work a flexible schedule, including nights, weekends and holidays.

Nice To Haves

A university degree in hotel management or a related field is preferred.
Hotel opening or re-positioning experience is preferred.
Knowledge of hotel PMS and POS systems is a plus.

Responsibilities

Oversee the overall operations of the hotel.
Ensure full compliance with hotel operating controls, SOP’s, policies, procedures and brand standards.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Deliver hotel budget goals and set other short and long-term strategic goals for the property.
Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs.
Act as a final decision maker in hiring key team members.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Manage and develop the team to ensure career progression and development.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Embraces TKo’s Culture of CARE and creates this culture within the hotel.
Actively engaged in the sales process and takes part in new client acquisition along with the sales team.
Responsible for operating the hotel within the Occupational Health & Safety Act, fire regulations and other legal and regulatory requirements.