General Manager

LOOK Dine-in Cinemas•Reston, VA

11d

About The Position

LOOK Dine-In Cinemas is a rapidly growing brand that combines movies, food, and technology to provide guests with an uninterrupted theater experience. The General Manager leads all aspects of theater operations, including the team, service quality, performance, and the overall guest atmosphere. The role is suited to a hospitality leader who thrives in a fast-paced environment and is committed to creating outstanding experiences for guests and teammates. The General Manager sets service standards, models company values and operational guidelines, supports team development, and works with leadership to improve operations. The role also oversees hiring, training, and disciplinary actions, manages vendor relationships in assigned areas, and responds to guest concerns. The position requires flexibility to work various shifts, including nights, weekends, and holidays, and the physical ability to lift up to 50 pounds.

Requirements

At least 8 years of hospitality management experience in a dynamic environment; prior dine-in theater management experience is preferred.
Strong leadership and motivational skills.
Maintain a professional appearance and serve as a positive role model.
Hold oneself and team members accountable to high standards of dedication and behavior.
Ability to acquire any required Manager Safe Serve Certification.
Proficiency in ordering, receiving, invoicing, and inventory procedures.
Ability to lift up to 50 pounds.
Flexibility to work various shifts, including nights, weekends, and holidays.

Nice To Haves

Previous experience in dine-in theater management.
A strong interest in movies.

Responsibilities

Set the standard for guest service and ensure the team consistently delivers outstanding experiences.
Model the company’s core values, code of conduct, and operational guidelines to foster a professional and vibrant work environment.
Promote effective communication among team members and provide guidance and support.
Collaborate with leadership to improve operational models and report successes and opportunities for growth.
Oversee staffing responsibilities, including hiring, training, and disciplinary actions.
Manage vendor relationships and serve as the primary contact for assigned areas of responsibility.
Work with team members, guests, and corporate agents to deliver consistent, exceptional guest experiences.
Listen to guests, communicate effectively, and promptly address concerns to support guest satisfaction.
Oversee theater operations, including team leadership, service quality, performance, and the guest atmosphere.