General Manager

CLUB4 FITNESS•Fort Oglethorpe, GA

11d•Onsite

About The Position

The General Manager leads and supports the club team in delivering an excellent customer experience and achieving revenue growth. The role oversees the club’s operations, develops staff, builds community relationships, and manages within the club’s operating budget. The General Manager is accountable for financial sustainability, customer satisfaction, sales performance, financial returns, and the successful administration and daily operation of the gym. Monthly bonuses are available for meeting or exceeding established KPI metrics. The position manages day-to-day club operations in accordance with company policies, procedures, and business practices, and has matrixed oversight of fitness personnel at the assigned club.

Requirements

Five years of supervisor or manager experience.
High school diploma or GED.
CPR/AED certification.
Strong work ethic, decision-making skills, initiative, and ability to work with minimal direction.
Basic computer, math, and communication skills.
Customer service skills; fitness-industry experience is preferred.
Supervisory, diplomacy, and listening skills.
Attention to detail, results orientation, professionalism, and organizational skills.
Strong communication, problem-solving, time-management, and analytical skills.
Ability to manage multiple priorities in a rapidly changing environment.
Ability to work autonomously and collaboratively.
Working knowledge of purchasing and sales web-based programs and fitness software used by C4F.
Computer proficiency and familiarity with Microsoft Office Suite.
Ability to execute directives and meet strategic initiatives established or approved by the Regional Manager and Managing Partner.
Ability to travel to other clubs as needed.

Nice To Haves

Supervisor or manager experience in a fitness, hospitality, or retail environment, preferably in a high-volume setting.
A two- or four-year degree, or four years of supervisory experience.
Strong sales background.

Responsibilities

Recruit, lead, manage, communicate with, train, and develop club staff, including managers, front desk employees, childcare staff, lifeguards, tennis professionals, and club attendants where applicable.
Make sales calls to prospective members and take responsibility for the club’s overall sales results.
Support a welcoming atmosphere and ensure staff follow customer service guidelines.
Support employee growth and skill development.
Address employee and member issues in the club and online respectfully and promptly.
Promote a superior customer experience and represent Club4Fitness in local communities.
Grow sales and profit and motivate staff to achieve business goals.
Ensure accurate and timely daily deposits.
Monitor compliance with company policies, procedures, and standards.
Monitor staff performance and effectiveness in meeting or exceeding revenue goals.
Monitor club inventory and ensure adequate supplies.
Oversee employee payroll and scheduling to ensure the club is adequately staffed.
Keep the facility clean and ready to pass inspections.
Complete weekly and monthly paperwork and maintain accurate club documentation.
Maintain confidentiality of information acquired through the role.
Promote strong team communication, effective working relationships, and provide regular feedback and performance support.
Stay current with and adhere to company policies and procedures.
Perform additional duties within the scope of the position and other duties assigned by the Regional Manager or Managing Partner.