REVELxp - General Manager, Rhino Sports & Entertainment, Baylor

REVELxp•Waco, TX

1d•Hybrid

About The Position

REVELXP is a premier sports hospitality company that collaborates with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences. These experiences include full-service tailgates, premium hospitality events, and exclusive ticket packages. Beyond managing fan experience offerings, REVELXP provides comprehensive hospitality solutions to its partners, encompassing event staffing, event management, premium hospitality management, and venue installations. The company is experiencing rapid growth and is seeking goal-oriented, purpose-driven, high-energy individuals. REVELXP aims to redefine game day by creating memorable experiences that enhance fan passion, boost attendance, and foster loyalty for sports and entertainment brands globally. The company believes in the power of sports to build community and strives to amplify the social experience around game days. This philosophy translates into roles that offer numerous opportunities to create memorable experiences across hospitality, operations, and revenue generation. The work environment is fast-paced and fun, fostering strong partnerships with professional sports properties. REVELXP is looking to expand its team with innovative self-starters eager to reshape fan experiences nationwide. The company operates under core values of service, entrepreneurship, and joy.

Requirements

Bachelor’s degree and a minimum of two years of large-scale sports & event management experience or collegiate/professional football experience.
Demonstrated leadership in managing large groups of people in a fast-paced environment.
Previous football operations (or large event) experience required.
Possess a passion for customer service.
Lead by example professionally and personally.
Excellent verbal and written communication skills and comfortable speaking in front of large groups for staff training and other engagements.
Proficiency in Microsoft Office (Word and Excel).
Ability to respond to change in a positive and productive manner.
Demonstrate organization and attention to small, critical details.
Ability to handle multiple tasks.
Ability to operate in a quick, energetic manner.
Excellent problem-solving and negotiation skills.
Excellent interpersonal skills; comfortable providing and receiving feedback and doing so in a professionally.
Ability to stand and walk for extended periods during events.
Ability to lift and carry items up to 40 pounds (e.g. event materials, signage).
Ability to bend, stoop, and reach.
Manual dexterity to handle event materials and technology.
Ability to work in varied environmental conditions, including outdoor spaces.
Good visual acuity and attention to detail.
Ability to travel to event sites, as needed.

Responsibilities

Oversight, management, and operation of events at a designated location.
Recruit local staff and hire qualified individuals, providing training based on company service excellence standards.
Manage the team and event operations at the venue on event days.
Lead a multi-faceted portfolio of events, providing leadership to event management staff and ensuring operational excellence with customer service.
Serve as the primary point of contact for on-site business partners and cultivate/grow business.
Provide leadership to the staff for the account in the office and at events.
Communicate regularly with the REVELXP Staffing Operations Management Team to provide updates on account operations.
Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships.
Lead large-scale staff training on company and client venue standards, covering topics such as Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties.
Create and track all event invoices using the REVELXP workforce management solution system.
Ensure compliance with all company administrative policies and procedures.
Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account.